WhimstayReviews of whimstay.com

Response from WhimstayAug 15, 2023

Thank you deeply for your heartfelt review! It's always wonderful to hear from satisfied travelers, especially those who go out of their way to share positive experiences. We're elated to know that our team, especially Autumn, could assist in making your vacation in Pigeon Forge a memorable one. At Whimstay, we don’t just aim to offer the best deals on last-minute vacation rentals; we also strive to provide impeccable service, and advocacy for our customers in every situation. We're glad that the minor hiccup with the shower was resolved promptly, allowing you to fully enjoy your stay. Your trust and recommendation mean the world to us. We will always be here to help you and your family find the perfect stay for your future adventures. Looking forward to serving you again!

Response from WhimstayAug 14, 2023

First and foremost, we want to genuinely apologize for the unfortunate experience you had with your recent booking on Whimstay. Your feedback is crucial, and we take this seriously. It is regrettable that there was an error regarding the "minimum stay requirement". You are absolutely right; any requirements should be clearly outlined and communicated upfront. I can confirm that the cancellation was processed due to an oversight on the part of the host, and we have already issued a full refund for the inconvenience. We deeply regret the lapse in our service and the delay it caused, especially over such a busy holiday weekend. We understand and share your concerns about pricing. Whimstay's aim has always been to provide the best possible deals for last-minute bookings, and we continuously work with our hosts to ensure the accuracy and transparency of our listings. Your feedback points out areas we need to improve on, and I want to reassure you and other potential customers reading this that your experience is truly an outlier. Our team is dedicated to making sure all listings are as clear and accurate as possible and that any anomalies are addressed immediately. We are taking steps to ensure that similar issues do not arise in the future. Thank you for bringing this to our attention, and we hope we can regain your trust in the future.

Response from WhimstayJul 20, 2023

Thank you so much for taking the time to share your delightful experience with us. We're thrilled to hear that your vacation in southern Kauai turned out to be a memorable one! At Whimstay, we pride ourselves on providing travelers with an abundance of excellent last-minute vacation rental options at a great value, and we're so pleased that we were able to assist in finding the perfect spot for you and your husband. Our team understands the importance of having a comfortable and satisfying stay, and it's always a pleasure to be part of the journey in making these moments unforgettable. The fact that the chosen property exceeded your expectations is the kind of positive experience we strive to provide to all our valued customers. We appreciate your feedback as it underscores the value proposition we aim to deliver: offering the best deals on last-minute vacation rentals to make each trip remarkable. Looking forward to serving you again on your next adventure, and we hope it will be just as memorable, if not more.

Response from WhimstayJul 20, 2023

Hi Heidi! Thanks for taking the time to voice your feedback. Unfortunately, since you selected the non-refundable option at checkout, no part of the booking total which has already been charged could be refunded including the cleaning fees or any incurred booking fees. We apologize for our inability to refund those fees.

Response from WhimstayJul 20, 2023

Hi Jeremy, thank you for taking the time to share your recent experience with us. We genuinely value your feedback and deeply regret the issues you faced during your stay. Your concerns are completely valid and ought to have been addressed promptly by the property manager, the individual directly responsible for the unit you rented. It's important to clarify that our platform functions as a marketplace that connects travelers like you to great deals on vacation rentals managed by property owners or managers. We strive to ensure a smooth vacation rental process by offering an easy way to search for units and book directly through our site, and then facilitate the connection between our travelers and the property managers themselves. However, the direct management and maintenance of the listings on our site lies with the property owners or their appointed managers. Unfortunately, we did not receive any communication from you during your stay. This limited our ability to intervene with your property manager on your behalf, as we usually would in such situations. We're proactive in addressing any problems guests report, reaching out to property managers, and persistently following up until a resolution is achieved. Despite these circumstances, we’ve taken the initiative to contact the property manager of your unit, shared your experience with them, and emphasized the importance of providing excellent support to our guests, in line with our commitment to our travelers. Your review is invaluable to us and is taken very seriously, helping us to continually enhance our platform and the services we provide. While we regret not having the opportunity to assist you directly during your stay, we want you to know that our team is dedicated to supporting you. As a token of our commitment to your satisfaction, our Chief Customer Officer has personally reached out to you to express our appreciation for your feedback. In addition, we've issued you a credit for a future stay, hoping you'll give us another opportunity to provide the support you deserve on your next trip. Once again, we thank you for your feedback and look forward to the opportunity to better serve you in the future.

Response from WhimstayApr 5, 2023

So wonderful to hear that you had a great experience using Whimstay, Gwende! We appreciate you taking the time to write a review and really appreciate your insights. We hope we can be there for you and your partner next time you’re ready to plan a getaway! Thank you again!

Response from WhimstayApr 5, 2023

Thank you for this feedback, Luz! We’re thrilled that you and your family got to take a beach vacation at a great price! We hope to be able to help you get away someplace great again soon!

Response from WhimstayApr 5, 2023

It sounds like you had a fantastic vacation, Laura! We’re so grateful that we could allow you to spend the weekend relaxing someplace wonderful. This is precisely why we started Whimstay – to give travelers a chance to get away more for less! We hope to be able to support you on your next adventure! Thanks for choosing Whimstay!