WhimstayReviews of whimstay.com

Response from WhimstaySep 18, 2023

Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced. At Whimstay, the booking process requires the host's approval for a reservation to be confirmed. You're right; you did not receive a confirmation for your booking. This was because the host needed to close the property for maintenance and thus could not accept your reservation. We understand how important prompt communication is, which is why we aim to inform travelers as soon as possible about the status of their bookings. Regarding the price fluctuation you observed, our prices can change based on various factors including seasonality, demand, and specific dates chosen. It's possible that when you checked back, you saw rates for different days that may overlap with pricier periods, like weekends. All our prices are provided directly by the hosts, and we operate on a transparent model with no intent to mislead our valued travelers. We truly regret that your initial interaction with Whimstay didn't meet your expectations, and we would appreciate an opportunity to assist you further. Please feel free to reach out to us directly, so we can address any remaining concerns and help facilitate your future travel plans.

Response from WhimstaySep 15, 2023

Sounds like a dream weekend to us! 😊 We're delighted that Whimstay could be a part of your beachside bliss. There's truly something magical about sun, sand, and a refreshing drink in hand. Thank you for choosing us for your getaway, and we look forward to welcoming you back the next time you're in the mood for some beach bumming. Cheers to many more sun-kissed adventures!

Response from WhimstaySep 15, 2023

We're sincerely grateful for your thoughtful feedback! We deeply value our commitment to be there for our travelers, especially during times that require flexibility. We're so pleased to know that our team was able to provide the support and accommodation you needed during your vacation. Your satisfaction is our top priority, and we're heartened to hear that we lived up to your expectations. Thank you for considering us for future travels, and we eagerly await the opportunity to serve you again!

Response from WhimstaySep 15, 2023

Thank you so much for your kind words! We're delighted to hear that we could assist in rectifying the booking mistake swiftly. At Whimstay, our goal is to ensure a seamless experience for our travelers, and we're thrilled that you felt supported. Your recommendation to loved ones is the highest compliment we can receive. We appreciate your trust in us and look forward to serving you on your future stays. Thanks once again for choosing Whimstay!

Response from WhimstaySep 15, 2023

Thank you for sharing your positive experience with Elizabeth! We pride ourselves on timely and attentive customer service, and we're thrilled to hear that Elizabeth exemplified this commitment. Whimstay is committed to assisting our travelers efficiently, ensuring they have the best experience possible. We'll be sure to pass along your kind words to her. Thanks again for choosing us, and we look forward to assisting you in the future!

Response from WhimstayAug 23, 2023

Hello Phoebe, Thank you so much for your glowing review! We are thrilled to hear about your positive experience with Chris H. At Whimstay, we pride ourselves on providing quick and efficient service, and it's heartening to know that Chris embodied that spirit in assisting you. Your kind words will be passed on to him and our team! We truly appreciate your feedback and are here to support you in your future travels. Thank you for choosing Whimstay.

Response from WhimstayAug 18, 2023

Thank you so much for your kind words and for taking the time to share your positive experience with Whimstay! We understand how challenging unforeseen circumstances, like the fires in Maui, can be for travelers. It's our top priority to support our guests during such times, ensuring they have peace of mind and a hassle-free experience. We're elated to hear that you appreciated our communication and our team's efforts. We always aim to provide top-tier service, and it's heartwarming to know we achieved that with you. We truly appreciate your recommendation and look forward to assisting you with your future travels. Stay safe and thank you once again, Carmen!

Response from WhimstayAug 16, 2023

Thank you so much for sharing your experience. We're truly sorry to hear about the initial challenges you faced with the property. Our team at Whimstay is dedicated to ensuring our travelers have a smooth and enjoyable stay, and we're glad we could step in and help resolve the issues promptly. Your kind words serve as a great reminder of why we're committed to delivering exceptional customer service. We're always here to support our guests every step of the way. We hope to assist you with your future travel plans. Once again, thank you for choosing Whimstay, Brian!