Ryan K.
The counselor for your travel itinerary…
The counselor for your travel itinerary insurance was the worst. She made me wait for an hour, saying the process was in progress, and then suddenly ended the call, saying she would call me back in a moment. Of course, no call came back and another agent said that no claim had even been filed. I'm sure she's teasing me because my English isn't perfect.
Response from WhimstayApr 16, 2024
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you encountered with the travel insurance provider. At Whimstay, we aim to ensure that all our travelers receive the support they deserve, and we regret that in this instance, your experience did not meet the standards we strive to uphold. Please know that our insurance partner is the company that manages the insurance claim process as that is the company that insurance is purchased from on our site. And though we do not have oversight in their submission or approval process, we are committed to supporting our customers in any way we can. Unfortunately, without direct communication records from this booking, our ability to intervene effectively is limited. However, we encourage you to reach out to our traveler advocacy team with your booking details so we can assist further and explore all possible options to address your concerns. We value your feedback as it provides us with the opportunity to improve our partnership and the services offered through our insurance providers. We are here to support you and ensure your concerns are addressed. Please contact us at your convenience at [customer service email/phone number], and we will do our best to assist you and ensure such issues are not repeated in the future.