Merry H.
Please do not trust this company for…
Please do not trust this company for your family vacation. I accidentally put in the wrong dates I wanted for my vacation. I caught it immediately and contacted the customer service. Of course my first call went unanswered. I waited 10 minutes and called again and was told “Oh well, we have a strict no refund policy.” I was not given the option to reschedule, simply told Oh well. I will give this company one star because Jonathan was actually nice but the manager over him will not budge. I not sure about anyone else these days but I can’t afford to lose the money that I saved for a vacation. I could honestly see if I didn’t notice my mistake until days later and now this room may go unreserved, but I called within minutes of making the reservation and was told my reservation was too last minute to qualify for a refund.
Response from WhimstayJun 25, 2024
Thank you for sharing your feedback, we understand the importance of a seamless booking process. It’s worth noting that upon your initial request to change the dates and unit type of your reservation, we promptly reached out to the host you booked with. Unfortunately, they were unable to accommodate the changes due to no vacancy. It seems there was a mix-up when you contacted a different property management company, who did not manage the unit you booked, which may have contributed to the confusion. We provided documentation confirming the host (as indicated in your booking confirmation information) and dates you booked, aiming to clarify the situation. Our policy is designed to be clear and fair, and while we strive to be as accommodating as possible, some constraints are beyond our control. In this case, the host you booked with was unable to honor your request to change dates and unit type. We assure you that your feedback is valuable to us as we work to improve our services. We appreciate your kind words about Jonathan. Your understanding and patience are greatly appreciated, and we hope you might give us another opportunity to better serve you in the future.