WhimstayReviews of whimstay.com

Staying in rental propertly, owned by BIg FISH RENTALs.. read this. Luxury Rules, below poverty standards… I stayed at a privately owned (BIG FISH RENTALS), one bedroom Camelot townhouse from 7/27-7/29. Candidly speaking, it was the most disgusting and uncomfortable travel experience I have ever encountered. I found this place through a google search, as I had a mini vacation to Myrtle Beach scheduled. It was too late at this point, but I initially felt weird/sketchy vibes from BIG FISH RENTAL after I officially booked the room and immediately received an email with an extensive and very detailed number of rules and regulations. Now, as a business owner myself, I completely understand the need for rules and regulations, but I honestly didn’t know if I applied for a job or paid for a “home, away from home”. Take a few moments to review some of the rules: “ A $100 fee will be charged for unaccounted-for linens. , Please DO NOT bring luggage carts into the room, they damage the walls and doors of our condos and we will charge you for the repairs., As a reminder, please do not stain our sheets/linens, comforters, or towels as YOU WILL BE CHARGED., DO NOT USE SINKS/BATHTUBS TO WASH OFF SAND. SAND CLOGS DRAINS, USE OUTSIDE SHOWERS FOR REMOVING SAND PRIOR TO ENTERING CONDO., Please spread out wet towels and shower curtains to dry, this will eliminate mold and mildew problems, Please leave sheets on the beds, cleaners will remove these, Turn off all lights and televisions -Clean out the fridge with any leftover perishable food -Please remove trash from the condo - Please do not take any items from the condo that are not yours - YOU WILL BE CHARGED - Please do not leave any items that you have brought on the balcony or closets (floats, beach chairs, etc) - PLEASE MAKE SURE YOU LOCK THE DOOR! - PLEASE CLEAN UP EXCESSIVE TRASH, YOU WILL BE CHARGED EXTRA CLEANING FEES IF EXCESSIVE” Sounds like I just booked a room at the Ritz-Carlton, right? The “Welcome” email did not make me feel welcomed, at all. I actually got a sense of anxiety, as it prompted me to feel and think that I needed to live as a tiny little mouse for a place I paid $500 for (2-night stay; $250 per night). Low and below, this townhouse was ridiculously outdated, dirty, and in serious need of a deep cleaning and renovations. My Aunt, who has worked in Hotel Hospitality for over 30 years, mentioned the room would never pass any of her inspections. After our internal review, we felt more comfortable buying our own sheets and towels. There was hair, dirt, & mold everywhere. The funniest thing I encountered was a text from Julie, reminding me to not lose any of her towels. Julie, did you mean the same towels we found hair on (LOL)? I could go on and go, but my time is very valuable. Long story short, stay at the Island Vista Resort when visiting this area. Secondly, I will post this review in multiple places; Everyone needs to know about this. BIG FISH RENTALS’s Whimstay reviews are quite decent but could very well be staged. After reading their Google reviews, I see that I’m not the only patron who feels this way. BIG FISH, do better please.

Came in Friday with my family and the dogs and we got the place which contains what appears to be a black mold. Rust in the bathroom around bath tub, cockroaches running around. The balcony is crooked and cracked. Was afraid to let my kids and my dogs on the balcony because I thought they would crash down from the second floor. The refrigerator was smelling awful and had rust in it. The electrical outlet was brocken and controlling the entire room lightning and tv. This was complete nightmare. By contacting them they are trying to offer me partial refund as a slap to my face. See pictures and be your own judge.

I've rented a few times with Whimstay and had a great experience each time!

Great customer service and a beautiful property!

I booked a cabin threw Whimstay for our families Christmas adventure, and then found out my son in law had a convention during that time. We had to change the dates, and Jonathan at Whimstay exceeded our expectations! Correspondence was quick, professional, and sincere. We will absolutely book through Whimstay in the future. Thank you again Whimstay!

As a host using Whimstay to list my properties was a big mistake. The sales reps made it seem like they do a lot of vetting on their guests before allowing them to use their platform but this is not true. In fact we had a situation where they reached out the day of a guest's check in to let me know that they needed to cancel his stay because he did not have a high enough credit score to use their platform. 1. Why was this not discovered until his check in day, he had booked 4 days in advance and 2. What are you going to do to cover to lost income if this was missed on the front end? When this happened I asked Whimstay hosting rep what they suggested in regards to covering the lost income and consumed time on the calendar... they were completely at a loss for how to help or fix the problem that they allowed to happen. Instead, they said never mind it is fine for you to host him that was just all a misunderstanding. Well it was not, the guest refused to leave the property, creating all kind of issues for us, they damaged things, smoked inside even gave us a bed bug scare and after filing a claim with Whimstay they did nothing to cover the cost. They might have the process to file a claim but after going through it twice it is clear that they do not offer any sort of coverage for damages by guests. Two bad experiences later, I have had enough and do not recommend hosts using their platform to rent your properties.

We booked a three night stay in Telluride at Boomerang 11 from 6/24-6/27. We showed up and the portable HVAC system was not set up and ready to use in the master or living room. I called maintenance and after 3 hours there was no response. We unfortunately had a family emergency happen on the same day as check in and had to return home unexpectedly. We did not purchase the additional insurance and that is the reason why they were unwilling to meet us in the middle on a 3 night stay that we used zero of. They are in the business to make money regardless of what is happening in your personal life. I was also hung up on by the after hours supervisor after she just told me that I should have purchased insurance. They argued with me that the HVAC system was functioning, but it wasn’t. I know what I’m doing and it wasn’t functioning. I will NOT book with Whimstay ever again. Unfortunate things happen and at some point compassion and being a human should come in to play over making money. Not with this company.

Booked house 2 months advanced. Next week asked to change dates by 1 day. They said reached out to host Vacasa but it’s generic emailing and said not available. I booked directly with Vacasa and Vacasa canceled Whimstay booking. Whimstay never provided refund I had to ask them for it with proof from Vacasa. Then they deducted service fee. Oh and by the way once we got to place that night saw live mouse nests and they ate our food over night. Thinking it might be dormant. But no next day we saw. Left house and Vacasa refunded. But Whimstay still had difficulties and didn’t want to refund entire amount. Had same worker Jenifer. Quick to respond. and kept throwing policies at me. I had to show a lot of proof in order to get some refund. Never booking 3rd parties again. Vacasa was great to deal with tho.