WhataburgerReviews of whataburger.com

Recent experience was awful only one cook no one greeted me and looked at me for 10 minutes before they even took my order this Whataburger is the worst 👎…30 minutes later I received my food my burger was cold and fries hot my bread looks outdated and I noticed both managers touched the trash by pushing it down and never washed their hands 🤮

Ordered bacon cheeseburger with mayonnaise instead of mustard. Got back to work, had mustard instead of mayonnaise. No bacon or cheese was on the burger. Receipt said bacon cheeseburger, but they didn't pay attention. French fries were bland - no flavor at all. Cashier didn't even have the courtesy to say thank you. There are about 30 other area restaurants in this area I could have gone to. I clearly made the wrong choice with Whataburger. Won't be back.

I would first like to thank you for reading this review for whataburger in venus,in reviewing this ,just note I take any review i may take the time to express is my opinion and or also very sincere. I went to the whataburger in venus off U.S. hwy 67 ,my wife and I , we had been there a few times here and there however it had been a long while since either of us had been there, anyhow it looked different this time , and I have known mr.phillips for a while he has been good to us everytime we have been in there and a ms. cassandra also extroidenary those are 2 damn good managers, also I would like to give kudos not only them but also to the lobby attendant michael he is a very hospitable person he refilled our drinks and also removed our trash when we were done with our meals and kept everything clean so my wife and I talked and we have truly found our hometown resteraunt ,when we decide to not cook its definatly venus whataburger, oh yeah I would like to mention richard also give him kudos he has went above and beyond everytime we get to stop there and eat ,very,very,very nice individual food is good there very clean also , so one customer is one less to stray , with that being said to mr. robert, ms.cassandra,richard, and even lobby guy michael and rest of the crew of whataburger in venus , my hats off , all yall there from the good food and also the cleanliness, and for the also great expieriance, whataburger experiance, my wife and I have ever had thank yall and awsome job. we look forward on seeing yall next time

Me and my family have been a customer of whataburger since they start but about 3 Months Ago I found out a big difference on flavor their meat doesn't taste the same and is ticker it taste like soy. Their service is not good as it use to be and I found out that is a new owner and the new owner reduce labor workers and that is why their service is to slow and bad. Unfortunately those use to be the only burgers I like I'm going to miss them I'm going to miss their burgers

I have called both customer service and asked for the issue to be escalated. Each time they promise to call and they never do!!! Now what?? They took my points (around 4k) and they have not returned them. They also promised to add 950 pts for any inconvenience and even those points were never issued. The following detailed complaint has been sent to the Corporate Whataburger office on numerous occasions: CRM:06940044357 Hello!!!  I have not received any correspondence since 9/26/24 and I was assured by customer service that the escalations department would contact me!!!!!  Who do I escalate these issues to???  I was at one of your stores this morning and had I been able to use my coupons I would have saved money for me and my family.  Would someone please return my original points balance please!!!  They should never have been removed!!!!  I would like to speak with someone in escalations asap.  Thank you for your consideration.

Very polite and great customer service.. Aden Skyler Both guys was so nice and polite Athens Al

A texas staple.

I went to the one off Blue Mound Rd off 820 for breakfast. I waited in line for a taqicito and Dr Pepper for 25 minutes. Oh and they were out of Dr Peppers. Got to work and they charged me for hash browns that were over cooked and I did not order. That's probably what held up my order. Why do you just assume I want the meal, if I wanted the meal, I would ask for it. What ever it takes to make your bottom line look better. The car behind me got their order before me. 25 minutes made me late to work, thanks....