WhataburgerReviews of whataburger.com

This franchise has taken a significant NOSE DIVE since it was sold to a Chicago based BDT Capital Partners. I've eaten at Whataburgers all over Texas. They have gutted the quality and service seems to have followed, no matter where you go. The people don't seem to be excited about serving you any more and act like they wish you hadn't come in. It's a shame to see a 69 year old family owned business being sold out to corporations who just count beans and don't seem to embrace quality. People can't be anything but blatantly aware of it, and appalled!

Since I had my dog with me, I decided to use the drive-thru at the Whataburger at 431 Sigman Rd. NW, Conyers, GA. I was here at about 1800. I waited for the car ahead of me to pull forward. It was busy and it was a minute or so for a staff member to ask me what I wanted. I started my order then all the sudden the woman said hold on. I waited TEN FREAKING MINUTES - NOTHING! I blew my car horn. Another car pulled up in the other lane and their order was immediately taken. I saw a staff member delivering an order to the car ahead of me and I yelled if anyone was going to take my order. All I got was a dirty look. That was it! I pulled up and waited until I could exit the lanes. This Whataburger location has taken a nose dive in service since their first opened. The staff is more interested in being on their phones or horsing around. They sit in the booths leaving the small tables for the customers. They would rather socialize with one another than do their jobs. I won't be back. The staff needs to get over their prejudices too. There has been a decided shift that if you're not a person of color the staff doesn't want to serve you. That's how I felt tonight!

I go there and get two Dr pepper shakes a day I also have my small pet with me which is just like my kid I asked them for a little ice cream in a cup for my little dog some of the employees there will give me ice cream for my little dog I offer to pay for it they said no they do have employees there that is real prejudice about dogs animals or any animal as far as that goes so they refuse to give me a pup cup a little bit of ice cream in a cup for my little dog I will not be doing business there no more and I will put this on social media platforms that is not right

We have been to this new WAB in Hazel Green, Alabama several times. The food was excellent and the service good. However, things have changed. It seems to be a managerial issue. We ordered as usual using the App on the phone. We drove the restaurant 8 miles away hoping the meal would be ready. We went to the drive-thru and when I told the young lady that we had an online order. As usual, she said to "pull around" and park at t he curb where we usually go. We sat for 20 minutes and finally a young girl came by (apparently on break) and asked if we had ordered. I said yes. She apologized and went in. Shortly, she returned and asked about our order, taking a photo of my wife's phone display with our order information. She disappeared. After we had been there 30 minutes, I walked in to ask for a refund so we could go somewhere to eat. The manager was coming out and I asked her for the refund. She said it had to be done on the app. I have no clue how to do that and gave her the phone. When she read the order she asked me to wait, walked about 10 feet away and picked our order off the warming tray. It had obviously been sitting there since we ordered. The girl that was supposed to get it just looked at me like a stunned mullet. She had never made an attempt to find the order. She had done nothing and left us at the curb. The manager did not seem to have control and should have at least made an on-the -spot correction on the girl who had not done anything. She could be re-trained later but that did not happen. We've noticed that this WAB has gone downhill in the last few weeks and shows that the manager needs to get a firmer grip on the employees.

I just ate my first What a Double Meat sandwich and it was the WORST burger I have ever eaten....It was so bland and had no flavor at ALL! Then I tried the fries and the same thing!! My husband said he even questioned if it was meat at all. It was SO SO bad. This was 2 sandwiches and one order of fries for $19. What a bad mistake we made. Never again!

I saw that there is a restaurant coming to our area and want to view the menu to see what you have available. I can't even view the menu bc there is not one near me yet? If you want my business, you need to adjust your website so people can research your menu. I am not going to travel an hour to your store without knowing if you have anything that I am interested in.

I ordered 3 sausage & egg taquitos,3 sause and Sm Orange juice=$15 and change.I ate at Waffle House last Sat morning,I had,2 scrambled eggs, hash browns,2 sausage patties,and 2 toast &orange J,=$13 and I tipped $2.I HOPE YOU RUN YOURSELVES OUT OF BUSINESS,PS,THIER SERVICE PUTS YOURS TO SHAME,MEL TILLIS SAYS T T T TERRIBLE

Whataburger Restaurant 1327 179 Village Commons Dr St Augustine, FL The people at this place are rude, slow and has no business having their doors open. At 9AM I am the only person in the restaurant, no one in the drive thru and it took 15 minutes to get a breakfast sandwich. Since I was the only person in the place, I was standing at the counter waiting for my order and some person bellowed for the back, 'we'll bring your order to you'. Like I was going to walk back there and make it myself. Really, is that how this works, you make it and bring it to me?!? So glad I was informed.