WeTravel Reviews | Read Customer Reviews of wetravel.com

WeTravel Reviews | Read Customer Reviews of wetravel.com

WeTravel reviews

504 approved reviews, newest moderated first

Lucas B.
Jun 12, 2024
Very easy to contact the team and use…
Very easy to contact the team and use the tools.
Response from WeTravelJun 20, 2024
Hi there, thank you for your kind feedback!😊
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Otto
Jun 11, 2024
Amazing customer support
Amazing customer support, Dominique and Nadine are great! extremely professional. WeTravel is also a very useful tool and has added a professional touch to our work. Thank you everyone at WeTravel
Response from WeTravelJun 12, 2024
Hi there, thank you for your kind feedback!😊
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Kaina B.
Jun 4, 2024
Super buena atención
Super buena atención! Carlos Garita es mi asesor y hace que todo sea mucho más fácil, siempre disponible a mis preguntas 👏🏼
Response from WeTravelJun 12, 2024
Gracias por sus comentarios 😊
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Tim H.
May 31, 2024
Deleted my account and Lost all my work.
Deleted my account because I was planning a black history trip for my church teen class for black history month. Now they will not respond to me and tell me why. I think it was a misunderstanding but I get no communication from them and they don't ask any questions. All my work is gone.
Response from WeTravelJun 12, 2024
Hi there, Thank you for sharing your experience with us, and we're genuinely sorry for any frustration you've encountered. We understand how important your project is. As a payment processor, WeTravel must adhere to international regulatory practices and legal obligations, which sometimes require actions based on our public verification policies. https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Due to these regulations, we are unable to disclose specific details regarding the decision. We understand this situation can be disheartening, especially when you’ve put so much effort into planning your trip. We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users. Thank you, The WeTravel Team
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Hakuna R.
May 31, 2024
Terrible customer support
At first the employee was very friendly in showing me how things work, but when I encountered difficulties verifying myself, they never replied to my email to support further. My verification got refused several times without any valid reason. Totally a waste of time following all their steps.
Response from WeTravelJun 12, 2024
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced while verifying your WeTravel account. As a payment processor, it is our responsibility to comply with international regulatory practices and fulfill our legal obligations. Due to these reasons, we cannot disclose specific details regarding the Denial of Service you received. As our public verification policies state, WeTravel reserves the right to refuse payment services at our sole discretion. You can find a direct link to these policies in the email you received from our Verification Team, and they are always available for your reference on our public verification policies page here: https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses We want to assure you that we carefully consider all necessary steps and policies before making any decisions. We value your business and wish you all the best in finding a better solution that meets your needs. The WeTravel Team
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Latin A.
May 30, 2024
Excelente servicio
Excelente servicio y asesoramiento del personal de Wetravel. Andrés, Carlos y Carolina son super amables y dispuestos a ayudar en todo lo que se requiera. El sistema de Wetravel nos facilitó la vida en el mundo de los negocios. Saludos.
Response from WeTravelJun 12, 2024
Gracias por sus comentarios 😊
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Eleanor M.
May 29, 2024
The platform is really aesthetically…
The platform is really aesthetically great for our clients but also super user friendly on our side. What really topped my experience with WeTravel was ongoing support and kindness from TaChae Sowell, she is a phenomenal account executive and goes out of her way to help make planning smooth and effective!
Response from WeTravelJun 12, 2024
Hi there, thank you for your lovely feedback!😊
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Journey Beyond D.
May 28, 2024
Simple yet very professional booking platform!
I love how easy it is to use the WeTravel platform and how professional it looks and feels. So far I've only used it for a handful of trips, but the travelers who booked through WeTravel also loved the experience. I'm also very impressed with the personal and professional support they offer at the Pro level. My account manager, Carlos Garita, is so personable and has offered me such valuable guidance. I feel like I can really grow and expand my travel business with WeTravel. They definitely take the time to build a trusting relationship and offer as much help and guidance as they can through the Travel Academy.
Response from WeTravelJun 12, 2024
Hi there, thank you for your kind feedback!😊
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