Weston & FinchReviews of westonfinch.com

Response from Weston & FinchDec 3, 2025

Hi Zoryleen Maldonado, We’re very sorry to hear about your experience, especially regarding the quality issues and the missing pieces in your order. This is absolutely not the standard we aim to deliver, and we understand how concerning this must feel. Please rest assured: Weston & Finch is not running any fraudulent activity. Your order is real, and so is our responsibility to make things right when something goes wrong. We sincerely apologize if you did not receive a timely response — that is something we are actively improving. Thank you for bringing this to our attention. We are committed to addressing this situation fully and ensuring you receive the proper support. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 3, 2025

Hi Frantz Lauredant, We’re truly sorry for the experience you’ve had. Waiting this long for an order and not receiving it is completely unacceptable, and we understand why you are upset. Your order should never take three months, and when something goes wrong with delivery, it is our responsibility to fix it quickly. We are currently reviewing this issue with our shipping partner to understand what went wrong and to prevent this from happening again. Your feedback is important and helps us improve our delivery systems and service. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 3, 2025

Hi Stephen Fridakis, We’re very sorry to hear about your experience. Receiving a size that is completely different from what you ordered is unacceptable, and we understand how frustrating this must have been. This should not have happened. We are currently reviewing the sizing and labeling from this supplier, as well as tightening our quality control checks to ensure accuracy before items are shipped. Your feedback helps us identify and fix these issues quickly. Thank you for bringing this to our attention — we are committed to doing better. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 3, 2025

Hi Dale Kjaer, We’re truly sorry for the experience you had — receiving the wrong size, waiting longer than expected, and being disappointed with the quality is incredibly frustrating. This is not the level of service or product standard we aim to deliver. We are currently making several improvements based on feedback like yours, including: - More accurate sizing guidance - Stricter quality checks before shipment - Better packaging standards - Faster and more detailed customer support responses Your feedback highlights areas we must fix, and we appreciate you bringing this to our attention. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 3, 2025

Hi Nico Jones, We’re very sorry to hear about your experience — waiting this long for an order and then receiving a size that doesn’t fit is incredibly disappointing, and we understand your frustration. Our goal is always to resolve issues in a way that feels fair. The “keep item + partial refund” option is meant to help customers avoid return shipping costs, but we understand this wasn’t the solution you were hoping for. We are currently reviewing our return process and delivery times to make this experience smoother for future customers. Thank you for sharing your feedback. It genuinely helps us improve our sizing accuracy, shipping times, and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch