Weston & FinchReviews of westonfinch.com

Response from Weston & FinchFeb 28, 2026

Hi Alicia, We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. To help reduce shipping costs and minimize environmental impact, we’ve opted for secure, lightweight packaging for some shipments, particularly for international orders. We’re continually reviewing our packaging practices to improve the balance between protection, presentation and sustainability. We’ve also responded to your email regarding your return request and would be happy to assist you in resolving any issues with your order. Please don’t hesitate to reach out if there’s anything more we can do to help. Thank you again for your feedback. We truly value it and hope to have the opportunity to make things right. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchFeb 27, 2026

Hi SLB, Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointing this experience has been for you. Our products are made to meet strict quality standards, and concerns such as those you’ve described are not typical. We would appreciate the opportunity to review your case in more detail to better understand what may have occurred. Please contact us at [email protected] with your order number and clear photos of the issue so our team can assess the matter and advise you on the next steps. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchFeb 22, 2026

Hi Jeremy, We’re very sorry to hear about your experience and completely understand your frustration. We have reached out to your email to confirm the correct shipping address so your order can reach you safely. Requesting confirmation of shipping details is standard practice to prevent lost or misdelivered packages. We’ve also received your email and have arranged for your order to be reshipped. Once it has shipped, we will send you the tracking number immediately. We sincerely apologize for the confusion and delay. Our correct email address is [email protected] and we appreciate you bringing this to our attention. Thank you again for your patience and understanding. We’re very sorry for the inconvenience this has caused. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchFeb 5, 2026

Hi Peggie, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We regret that the boots didn’t meet your expectations in terms of quality and that delays in communication made the return process more difficult than it should have been. This is not the experience we want for our customers. We take feedback like this seriously and are actively reviewing both our sizing checks and customer support processes. Our return reviews typically take 1–3 business days and we sincerely apologize that this timeframe and the return details were not communicated more clearly. Your feedback helps us improve and we appreciate you taking the time to share it. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchFeb 5, 2026

We’re very sorry to hear about your experience and we sincerely apologize for the frustration this caused. This is certainly not the experience we want any customer to have. Regarding the packaging, to help reduce shipping costs and minimize environmental impact, some orders are shipped in secure, lightweight packaging rather than traditional shoe boxes, particularly for international deliveries. We understand how this may have been disappointing and appreciate you sharing your feedback. Our return process typically takes 1–3 business days to review, and we sincerely apologize that this timeline and the return details were not communicated clearly. We also regret the confusion caused by the missing return address and any delay in receiving a response from our support team. We would like to clarify that we do honor refunds in accordance with our return policy, and we’re sorry if this was not made clear earlier. We would welcome the opportunity to resolve this directly and encourage you to contact us at [email protected] with your order number so we can assist you promptly. Thank you for taking the time to share your concerns. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchFeb 2, 2026

Hi Neva, We’re really sorry to hear about your experience and completely understand your frustration. It’s never our intention for any customer to feel misled or disappointed with their order. To help reduce shipping costs and minimize environmental impact, we sometimes use secure, lightweight packaging instead of traditional shoe boxes, especially for international orders. Please rest assured that your items are carefully packed and well-protected, even when shipped in a smaller, eco-friendly package. We’d love the chance to look into your order and make this right. Please reach out to us directly at [email protected] with your order details. Your feedback is very important to us, and we want to ensure your next experience with us is a great one. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJan 29, 2026

Hi Sharon, We’re truly sorry to hear about your experience and we appreciate you taking the time to share your feedback. We understand how disappointing it must have been to face delays, sizing issues and return difficulties. Our intention in offering alternative solutions, such as a discounted exchange or keeping the original item, was to provide flexibility, particularly when return shipping may be inconvenient. That said, we fully respect your decision not to accept these options and sincerely apologize if our communication made the process feel frustrating or prolonged. We’d like to clarify that we do honor refunds in accordance with our return policy, and we’re sorry if this was not made clear earlier. Your feedback is extremely valuable and is helping us improve how we communicate and support our customers moving forward. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJan 16, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your order and for any frustration caused by the size discrepancy and the delay. We understand how disappointing this must have been, and we appreciate you taking the time to reach out to our team. Our goal is always to provide fair and helpful solutions, and we regret if our proposed resolution options (such as partial refunds or store credit) were intended to give customers flexibility, especially when return shipping may be inconvenient. However, we fully respect a customer’s choice not to accept these options, and we apologize if the process felt frustrating or prolonged. We do want to clarify that we honor refunds in line with our return policy, and we’re sorry if this was not made clear earlier in the conversation. We are reviewing our communication process to ensure refund options are explained more clearly and promptly going forward. Your feedback is extremely valuable and will help us review our processes to prevent similar situations in the future. Warm regards, Sarah – Customer Support Manager Weston & Finch