Weston & Finch Reviews | Read Customer Reviews of westonfinch.com

Weston & Finch Reviews | Read Customer Reviews of westonfinch.com

Weston & Finch reviews

Showing 45 reviews with 1 star · Clear filters

rod S.
Apr 28, 2026
Poor quality product that bears little…
Poor quality product that bears little resemblance to the photo on Instagram. I now have to return the goods to an address in the US at my own cost and pay a restocking fee. Website said the seller was a Dutch business, so why America. DO NOT BUY FROM THESE PEOPLE!
Response from Weston & FinchMay 4, 2026
Hi Rod, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the product and the return process, and we apologize for any confusion or inconvenience caused, including the return address. Your feedback is appreciated and will be shared with our team as we continue to improve. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Bill G.
Apr 20, 2026
Where to begin?
Where to begin? First off, the shoes took over a month to ship. The product has an unusual and awful chemical smell which doesn't seem to go away which makes this very suspect. And they are not sized correctly - very narrrow which makes them unusable. Their return process is cumbersome and almost makes you feel that they are trying to just make you go away. I am going away and will just throw this junk away. This doesn't seem like a real company and I'd advise to stay away from them
Response from Weston & FinchApr 25, 2026
Hi Bill, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We regret that the delivery time, sizing, and product quality did not meet your expectations. We want to assure you that we are a legitimate company and take all feedback seriously. Your comments have been shared with our team for review as we continue working to improve both our products and customer experience. We’re truly sorry we fell short this time, and we appreciate you bringing this to our attention. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Jeremy
Apr 14, 2026
Ordered shoes - quality terrible
Ordered shoes, they arrived in a plastic bag and quality was awful. Cheaply made and bad fit. You live and learn
Response from Weston & FinchApr 18, 2026
Thank you for taking the time to share your experience. I’m really sorry to hear that your shoes didn’t meet expectations, especially in terms of packaging, quality, and fit. That’s definitely not the experience we want for our customers. Your feedback is important, and we’ll make sure it’s shared with our team so we can improve both our product quality and packaging standards. If you’re open to it, we’d love the chance to make things right. Please contact our customer support team at [email protected] with your order details so we can look into a possible resolution for you. Thank you again for your honest feedback. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Jo
Mar 26, 2026
Do no purchase clothes from this company!
The clothes I ordered from Weston and Finch finally arrived but were of a low quality material and were very shoddily made. The stitching on the skirt hem looks like it was done by a child, with threads sticking out and over stitching etc. The sizing is completely wrong for the North American market. I ordered a large and worried it would be too big (I am a size 10). What arrived would be too small for a young girl. I am very disappointed with the clothes and the Seller. I have given up trying to return the items as W&F makes it impossible to navigate the return process.
Response from Weston & FinchMar 29, 2026
Hi Jo, We’re very sorry to hear about your experience and understand your frustration. It’s disappointing that the items did not meet your expectations in quality or sizing. We truly appreciate you taking the time to share your feedback, as it helps us improve. If you’d like assistance with your return or have any questions, please contact us directly at [email protected] We’d be happy to help make things right. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Roberta F.
Mar 22, 2026
The product shown in the photo looks…
The product shown in the photo looks very different than what I received in the mail ( leather boots). You can see that those boots are made poorly, and I am not sure about the quality of the leather. It seems to me that the leather is far from being quality leather. This is definitely spam. Do not buy. Those are just made-in-China or somewhere else in Asia boots; you can get them much less expensively anywhere in the world. There is no brand mark anywhere on the shoe. Don't spend the money, this website and company are just another spam.
Response from Weston & FinchMar 25, 2026
Hi Roberta, Thank you for sharing your feedback. We’re truly sorry to hear that the boots didn’t meet your expectations, this is far from the experience we want our customers to have. We really appreciate you bringing this to our attention, and your input will help us continue improving our products and quality. Thank you for taking the time to let us know. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Richard C.
Mar 20, 2026
My order was nearly a month ago
My order was nearly a month ago. I have received a few emails about the product being 'in transit' for 3 weeks. The support team was very responsive, but still no delivery. I would never purchase anything from them again.
Response from Weston & FinchMar 25, 2026
Hi Richard, Thank you for sharing your experience. We’re truly sorry that your order has taken so long to arrive and understand how frustrating this must be. We’re glad our support team could respond quickly but we know that doesn’t make up for the delay. We’re committed to improving our shipping to ensure timely delivery for all future orders. We truly appreciate your patience and for taking the time to let us know. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Brian P.
Mar 19, 2026
I ordered a size 10.5 male shoe
I ordered a size 10.5 male shoe, arrived about 6 weeks! The shoes might fit a 10 year old, absolute wrong size sent. They now want me to pay for restocking, return shipping. Horrible company stay away
Response from Weston & FinchMar 25, 2026
Hi Brian, Thank you for sharing your experience. We're sorry that the sizing was not as expected and that this caused frustration. We completely understand how disappointing this must be. We take your feedback seriously and will use it to improve our fulfillment and shipping processes to help prevent similar issues in the future. We truly appreciate you taking the time to let us know. Warm regards, Sarah – Customer Support Manager Weston & Finch
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Nancy E.
Mar 4, 2026
Rich suede....yeah no...these boots are…
Rich suede....yeah no...these boots are made of fake suede and plastic...absolutely cheap chinese garbage....I wish I had read the reviews....old navy has better quality boots then these...
Response from Weston & FinchMar 4, 2026
Hi Nancy, We’re sorry to hear the boots didn’t meet your expectations. We completely understand how disappointing that can be. Our goal is for every customer to be happy with their purchase and with our 30-day return or exchange policy, we’d love the opportunity to make this right for you. Please reach out to our team at [email protected] and we’ll gladly assist you. Thank you for sharing your feedback, it helps us improve. Warm regards, Sarah – Customer Support Manager Weston & Finch
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