Weston & FinchReviews of westonfinch.com

Response from Weston & FinchAug 23, 2026

Hi Carla, We’re sorry to hear that the shoes did not meet your expectations. Thank you for taking the time to share your feedback. We value your comments and will take your concerns into consideration as we continue working to improve our products and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchAug 9, 2026

Hi there, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We take your concerns regarding the return address and your order very seriously and would like the opportunity to review what happened and assist you directly. Please contact our support team at [email protected] with your order details so we can investigate the return and help work toward a resolution. We sincerely apologize for the inconvenience and frustration this has caused. We appreciate you bringing this to our attention and hope we can make things right. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchAug 9, 2026

Hi Donna, We’re truly sorry for the disappointment and inconvenience caused by the stock issue with your order. Upon checking, we can confirm that your refund has been issued back to your original payment method. We sincerely apologize for the delay and for the time and effort this situation caused. Thank you for your patience and understanding. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchAug 9, 2026

Hi Edric, We’re truly sorry to hear that you’re unhappy with the quality and fit of your order, and that you experienced difficulties with the return process. This is certainly not the experience we want for our customers. Upon checking your order, we can confirm that your return has been processed and your refund has been issued. We hope this helps resolve the matter. We sincerely apologize for the frustration and inconvenience caused, and we appreciate your patience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchAug 9, 2026

Hi Susan, We’re sorry to hear about your experience and apologize for the frustration caused. We’d like to clarify that your return request has already been approved, and we have sent an approval email with the return instructions. Please check your inbox, including your spam or junk folder. If you’re still unable to locate the email, please contact us directly with your order details at [email protected]. We’re here to assist and will be happy to resend the return information and help you through the process. Thank you for your patience, and we hope to resolve this for you as quickly as possible. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJun 17, 2026

Hi Kristin, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve already reached out to you via email so we can look into this further and help resolve the issue. To assist us in reviewing everything accurately, could you please share a few photos showing both pairs of shoes you received? Once we have this, we’ll be able to properly investigate and work toward a resolution for you as quickly as possible. We appreciate your time and look forward to helping resolve this. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJun 3, 2026

Hi Scott, We're sorry to hear that your experience did not meet expectations. We understand your concerns regarding sizing, product quality, and shipping time. We have already sent you a resolution via email and remain available should you have any questions about the proposed solution. We also appreciate your comments regarding product details and construction, and we have shared them with our team as we continue working to improve. Thank you again for your time and feedback. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchMay 10, 2026

Hi Lourdes, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with the Ovelle boots. We reviewed your case and, although the order was delivered in January and is now outside our 30-day policy, we still offered a free replacement as a gesture of goodwill. We completely understand your decision not to proceed with it, and we respect your choice. We also appreciate your comments regarding product details and construction, and we’ve shared this with our team as we continue working to improve. Thank you again for your time and feedback. Warm regards, Sarah – Customer Support Manager Weston & Finch