westcoast vapesupplyReviews of westcoastvapesupply.com

poor poor customer service!!! poor poor products!!! poor juice varieties!!

Remember, you can always contact your bank and dispute the transaction. Don't let these companies take advantage of you and give you horrible customer service. Made a purchase and then found out that it takes them 72 hours to ship your order. Waited 72 hours and my order was not shipped. I asked for an update on my order, did not hear back from them, then asked for a refund. Days later they tell me that they apologize and will be shipping my order out today (which did not happen) even though I asked for a refund. Worst customer service. There are much better online vape supply companies out there, such as Electric Tobacconist, but unfortunately, they ran out of my vape juice so I had to order from West Coast Vape Supply. Never again. Take your business elsewhere.

TERRIBLE! So I’ve been ordering Vape supplies online for years and decided to do some research about other companies and the best places to order from as far as shipping speeds, product quality, and customer service goes and that’s how I came across WCVS. I ordered about $100 worth of product and then shortly after got an email saying it takes 72 hours to process orders. Well 6 days passed and my order still hasn’t shipped. I emailed their customer service twice with no response. I called several times and never got through to anyone. After 9 days I received an email saying the items I ordered were out of stock and asked if I wanted a refund, so I quickly replied stating YES I WANTED A REFUND. I never heard anything back, never received a refund, instead, 16 days after I placed my order I got an email stating my items shipped even though I asked for a full refund. It’s now been 6 days since I got an email stating my emails were shipped and when I track the package there’s been no updates. Just says it’s “awaiting tracking info”. For SIX days. Save your time and money and order from elementvape.com, directvapor.com, or eightvape.com

I've been ordering from west coast vape for quite a while, I always receive great prices and fantastic service, can't say enough! I ordered on the 22nd and on the 27th, it's at my door!! Thank you!!

I tried to place an order with them but they blocked it saying the billing address and shipping address must be the same because "it's the law." I order from numerous other companies from California and ship one place and bill another and it has never been a problem. I ordered from Freeman a week before I tried to order from westcoast, and I just placed an order from Element and no issues. Cali has no such law, my state has no such law. They are clowns and I am glad they blocked my order because judging from the other reviews I would have gotten some fake stuff.

West vape has BECOME a scam business. Your least worries are waiting for the order. The worst thing that can happen is you actually receive your order because mine was TAMPETED WITH BROKEN SEALS AND AN UNKNOWN SUBSTANCE PLACED INTO MY VAPE BOTTLES. I AM REPORTING THEM TO EVERY AUTHORITY - TRUST ME.

Ordered 9 days ago, nothing has shipped. But, they took my money rightaway. What a bunch of incompetent losers. Don't order from them.

Absolutely the worst!.. I placed an order from West Coast Vape Supply for vape juice on a Thurs afternoon. I qualified for free shipping since my order was over $100 but I needed it asap so I paid extra for express shipping. They didn't have the coils I needed so I placed another order with a competitor with just standard shipping. Both companies policies state that orders usually ship next business day but could take up to 3... Meaning thats the longest it should take. The other company had my order shipped next day and it was at my house on Monday.. Excellent!... But nothing from West Coast Vape. Tues should have been the 3rd business day. On Wednesday I sent an email checking the status explaining the urgency of the order hence the reason for choosing express shipping. No response.. on Friday I sent another email and then ordered more juice from an even different competitor and also chose standard shipping. They shipped the order that day. Finally that following Monday I got an email back from west coast that said we checked the status and your order has shipped.. I clicked the tracking number and by "shipped" they meant they just printed the shipping label to shut me up but nothing had even been sent to Fedex yet. On Monday it said the order status was still unfulfilled and the tracking label still said waiting to be sent to FedEx. So I sent them a 3rd email and told them to cancel the order and refund my money since they already had $180 taken out my account when I placed the order. Along with the email I also called them to cancel the order and of course they dont answer but their voicemail said leave name number and order number and they will get back to you. So I did and explained I wanted the order cancelled.. They never called or emailed me back. I received my order from from the other competitor on Tuesday and finally on Tuesday West coast decided to ship the order and I received it Wednesday almost 2 weeks after I placed the order WITH express shipping. When I opened the package from west coast vape I found that instead of receiving 10 bottles of 3mg nic juice I received 5 bottles of 0mg and 5 bottles of 6mg. Thats not that big of a deal but I didnt get what I ordered and they could have at least called and asked did I mind mixing it myself. Bottom line its sad that I had to order from 2 other companies and received those items super fast with standard shipping before this poor excuse of a company could even get the order filled!.. It defeats the purpose to pay for express shipping when a company who promises within 3 business days takes almost 2 weeks to even ship the order and doesn't bother to call or email me about any of it which they claim in their shipping policy if there is an issue with your order you will be notified. I wasnt...Instead I had to contact them multiple times just so they could ignore me and not respond. If west coast vape supply happens to be reading this then please understand... If you are the only company supplying vape supplies then you could probably get away with treating your customers this way... but you're not.. there is so many companies out there that actually do what they say and treat their customers better... Totally lost my business obviously.. I just dont want anyone else to get screwed like I did...