Christine
Took my auto in for repairs from an…
Took my auto in for repairs from an encounter with an armadillo. Had a great experience with my service advisor, Mike. However, Bill James, the service manager did not follow-up on his commitment to me. He said he would get back to me regarding the cost of my repair, but did not. After leaving many messages on his voice mail, no response. The website talks about their core values. One says "Focused on strengthening customer relationships". Perhaps Bill needs to review those core values and then put them into action. When it comes time for me to purchase a new vehicle, I will remember those core values that were not followed and shop elsewhere.