Wesley Chapel HondaReviews of wesleychapelhonda.com

They need to improve their customer services

I was promised an hour for the service to me completed.Two hours and 15 minutes later,I managed to leave.Only to find myself on a car lot filled with cars and no clear way to get out. After several mistakes down false lanes that lead no where I stumbled on to a repair area and asked for directions off the lot.I followed the directions and made it out of there. Net net...service took much much longer than promised and a maze of cars with no indication how to get off the lot.I will check where the next closest Honda dealer is.

The sale aspect of my purchase was pretty good. No real hassles. However, after the sale the nightmare begins. I will just say that they have the most unprofessional group of employees I have ever had the misfortune of dealing with and I will take my business to ANY other dealership before I come back there.

I have been a customer, on and off, for years and it has never been an enjoyable experience. Whether I have an appointment or not, it takes at least 20-30 minutes to complete the paperwork and have my care serviced. If I go in for an oil change, I'm hit with recommended services that are always $400-600. I usually then take it to another repair shop for more than half the savings. Last time, they tried to sell me a transmission service because the fluid was low. I have complained many times with Iris Moe who said Mike White would be calling me. That never happened. I called her on it via email and she apologized and said he'd call. Again, never happened. To sum it up, if you need something like a recall done or have the time to sit and decline the laundry list of things they "recommend" the service itself is good.