Wesley Chapel HondaReviews of wesleychapelhonda.com

They need to improve their customer services

Good service

I just bought a used Honda Civic and it only came with one key FOB. I called Wesley Chapel parts department two times to get information and they could not have been less helpful. They basically told me the part was on back order and they didn't know when it would be in. They could not notify me when it came in, absolutely no helpful suggestions and very rude and rushed me off the phone. I then called Tampa Honda on Florida Ave., they were super nice and helpful. He said he makes sure to keep plenty of these on hand. He quoted me the price and then I made an appointment to get the key programmed and cut. This may not seem like a big deal, but if I lose or lock the one key in my car, I'm going to have to call a lock smith and spend big bucks. Having a couple of extra sets gives me piece of mind. When I am in the market for a car. I won't be visiting Wesley Chapel Honda. They left a very bad impression with a potential future customer. Tampa Honda will definitely be the ones I call!

Not what was promised

Started off ok till the end, the vehicle I was buying was listed online for one price. They tried to sell it to me for 2500 more then the online price till I spoke up about it. Then was honored the online price, till everything was said and done and I went in for signing. That's were they tacked back on 2500 dollars. oh and the free oil changes yeah okay its added into your loan. Bunch of lies they all tell. Let's add to the referral program. I referred someone they were approved for a vehicle and drove off the lot. I was supposed to receive a $100. Has not happen challenged it several times and have been blown off each time. What a joke NEVER AGAIN WILL I DO BUSSINESS WITH THAT PLACE! Only time I come is to use my free oil change that I innately had to pay for.

I’m very happy! I have a newer model Honda Civic and I thank Renaldo and everyone at Wesley Chapel Honda for making it the best! Knowledgeable, efficient and kind are some of the words I use to describe my trade-in experience! Thank-you!

I am so happy with my new Honda HR-V EX! I went on a Sunday to test drive the car at Welsey Chapel Honda. My salesperson, Hatem Shahwan, was very helpful and showed me all the bells and whistles during the test drive. I'd been pretty sure the HR-V would be just what I wanted, and after the test drive, I was certain. I came in with information from both research and beginning the internet process of purchasing. When we sat down to look at numbers, I noticed and addressed some line items that were not part of my consideration. Hatem willingly removed them. As someone who remembers the high-pressure tactics in the old days, it's easy to be apprehensive about completing a sale at a car dealership, especially as a woman coming in alone. I'd honestly planned to complete the purchase online to avoid haggling and hassle. However, Hatem and the rest of the people I dealt with treated me with respect and didn't use any hard sell methods. He didn't discount or belittle the information and research I brought with me (a bad experience I still remember to this day from some 25-30 years ago, when buying my first new car. I walked out on that sale). In fact, at one point, he mentioned he preferred knowledgeable customers like me. Certainly, it was a much different experience that made me feel listened to and taken seriously. I tend to hold onto cars for a LONG time. It's part of why I like Hondas. They just run and run. So when I buy a new car, I am primarily interested in getting as much of what I want rather than cutting a deal on a vehicle they are trying to move off the lot. With about half the cost in down payment and excellent credit, I still expected to get a solid deal. Hatem understood my goals and worked with me to get exactly the vehicle in the color and trim I wanted. I would have to wait a few days for it to arrive, but I was happy to do so. We discussed the sale in terms of the bottom line cost of the vehicle, not the old "how much do you want to pay a month." I was impressed he respected I was concerned about not tacking on more interest, an endlessly long loan, wanted to work out the deal before deciding if I would trade in my old car, etc. By the end of negotiations, I had a contract for exactly the car I wanted with 0%APR and a 48 monthly payment I was very comfortable with. It's impossible to go to a car dealership and not have at least SOME significant waiting times, especially one as busy as WCH. I think that's a bit universal. Eventually, I was taken in to see the finance guy. I believe it was Andrew Lynough. He was friendly and moved quickly but thoroughly through the process. He did his due diligence in explaining the various extended warranties but was in no way pushy when I declined. Hatem told me the arrival date was that coming Friday but warned it could come earlier or later. As luck would have it, it arrived a day earlier. I brought my old Fit to trade, ready to get my lovely new car! Despite having already purchased the car, it was a long wait till we completed the last bit of paperwork (in their defense, it was coming up on a sales holiday weekend, and they were slammed). I was pleasantly surprised to see that they kept the line items I declined on the vehicle at no cost to me. Perhaps it was due to my sizeable down payment, or maybe the labor to remove them was just more trouble than it was worth. Regardless, I certainly appreciated the gesture. It left me feeling like I had been treated well for the effort I'd made to bring in a large amount of cash and the work I'd done to get and keep an excellent credit score. I LOVE my new car! After the 2007 Fit, all the latest luxuries and technologies make me feel spoiled in my little crossover. Since then, I've received excellent communication, follow-up, and information from WCH. I am very pleased with my experience. Although it may be another 10-13 years if my new car runs as well as my old Fit did, I would certainly be happy to buy my next vehicle from Wesley Chapel Honda and would recommend them to others.

Salesperson..Andy Lynough and Hatem were very professional and most helpful.