Wesley Chapel HondaReviews of wesleychapelhonda.com

Zero stars — would leave none if the option existed. This dealership collected nearly $2,000 for titling, registration, and taxes, yet only remitted $1,113 in taxes. I was then required to pay an additional $300 in my home state for registration, leaving an unaccounted balance of $828 that has never been returned. Despite multiple emails to both management and the accounting team, I have received no response. They have refused to provide an itemized accounting report, refused to issue a refund, and have been entirely unprofessional throughout this process. This is not a misunderstanding — it is a failure to account for and return money that is not theirs. Buyer beware.

They are the kings of bait and switch. Number manipulators. Make a deal then manipulate the numbers at the signing.Then tried to get me into a 7% loan when Honda offers 1.99% and lie about it, saying they didn’t know about the 1.99%. Then cancelled what I thought was a 4 year extended warranty (7 year total) which turned out to be a maintenance plan for 1 year after the manufacturer warranty was up. So, canceled the maintenance plan the very next day in writing after vehicle purchase and Wesley Chapel Honda will not refund the money. Too many Honda dealers out there to buy a vehicle from rather than having to deal under these circumstances!!!

Please shop dealerships, not just your vehicle. This is my 6th honda and the 1st for this dealership. I love hondas, which is why I always go back. That is until now! Dealing with Jamichael was a nightmare. He was rude and condescending. I wish I would have walked out. I reach out to the general manager the next day and was told I would receive a call. It never came. When I did respond to a survey from honda I was called the next day. I was then told it would hurt my sales guy, who was good and not Jamicheal. I said that was not fair,so I would change the survey. I was then offered floormats and my paperwork that I had not received. When I arrived I was treated rudely again. I'm pretty easy going and do not like conflict, so this has been a horrible experience for me.

Worst dealer experience I had in my hole life. I don't know how someone can RATE this dealer good.... they are terrible after sale.... I hope nobody needs anything after sale because they don't even answer phone calls!!!!

I'd been searching for a preowned vehicle for a couple of weeks, looking for just the right car. I had my choices narrowed down to three makes and models. One of them was a 2020 Honda Civic Si. I found one for what appeared to be a reasonable price at Wesley Chapel Honda. Further, the car in question, had just 26k miles on it and appeared stellar. However, in the final stages, when we were trying to put together a deal, Wesley Chapel Honda would not honor the advertised internet price. They claimed that they had no control over the marketing and that they had a third party take care of that for them. Further, they stated that if they honored the internet price, they wouldn't make any money and that all dealerships are basically doing business this way now in this post-COVID-19 business climate. To add insult to injury, there were multiple dealer "add-ons" that inflated the price of the vehicle by almost an additional $4K and would they not budge on these. This dealership utilizes high-pressure sales tactics, engages in misleading advertising practices and clearly doesn't deserve my hard-earned money!

Going back to July 2020...we traded two Hondas for a new CR-V since we no longer needed two cars. After some negotiating, we unfortunately agreed to a deal that added a bunch of markups...paint protection, nitrogen in tires, pin stripes, and I forgot what else. These are items not listed next to the Monroney label (unlike Ocean Honda that at least lets you know up front about these add-ons). We were stuck at the dealer much of the day...my guess is that wanted to tire out a couple of senior citizens so we would agree to anything. When we got to finance, I made it very clear I did NOT want the warranty protection. I was told it would not be added. When we got home and I studied that paperwork a bit more careful, there it was...in code...the warranty add-on that added over $2000.00 to the price. Of course, we paid a bunch of money for the pin striping and, to this day, never received the pin striping nor did we get a refund. As to the paint protection, we paid an amount that I found out later was way over what is normal for the ceramic protection. The company that made the ceramic protectant was ECP. We got a little decal aRixed over another decal on the window. I noted on the ECP website that the protectant had a written warranty, which we never got. I returned to the dealer to get the Monroney label that, by law, they should have given us, but didn't. When I was there, I asked the Sales Manager about the ECP warranty. He told me that it was not included and I would have to pay for it! This was unbelievable! I contacted ECP and told them what happened. They sent me the warranty and advised me that they would send someone to the dealer to retrain them. We had two years free maintenance, however, because this was the worst experience I have ever had in over 60 years of purchasing vehicles, I chose not to trust my Honda to Wesley Chapel Honda. I take my CR-V to Ocean Honda, where I wished I would have bought it in the first place. It's been four years and I love our CR-V, despite where I bought it. I am again reminded of what a horrible dealer Wesley Chapel Honda and Tampa Honda are (both owned by Lithia Motors). Several times I have received a “check” from both dealers in the amount of $8878.00 oR the purchase of any vehicle in stock. Further, they said your trade in will get you "up to" 100% of your car's original MSRP price. Wow! Sounds like they're giving cars away and paying you money to take them! I received yet another check yesterday, September 12, 2024, despite several requests to stop sending those checks. There is a catch to those “checks”. They are only good for the payee named on the check. In this case, the payee on all checks received has been my Mother who never lived in Florida and has been dead for over 16 years!

My wife and I asked the salesman about a 2020 Honda CR-V Hybrid. The price on the base model was 41 or 42K, plus tax and title. We asked for a comparison of the hybrid and the non-hybrid. Instead he brought back an itemization for the hybrid, at a 49.5% increase from what he said the base price would be. If that dealership pulled a stunt like that in China, the police would shut down their business. We will never shop there again.

Andy was great