Julie McKechnie D.
First and foremost
First and foremost, my problem was solved by the end of the conversation. What was done well? Rather than waiting on hold, I left my call back number, taking a chance, because I Never do this, but I was called back within one minute. Sara listened to my problem, which was a bill that was out of the ordinary and I was getting no help from the provider organization; Sara, with my permission, placed me on hold while she called the billing entity and got the whole problem solved where the entity would submit the bill to UHSM and not to me. The is all occurred within 5 minutes. She went above and beyond by most of the industry standards. Never do you find someone that will take care of you right on the spot. Very much appreciate her and am so satisfied.
Response from WeShare HealthAug 26, 2026
Hi Julie! It made our day to hear Sara "went above and beyond by most of the industry standards." 🙌 Our team wants to bring a different experience to healthcare and we're so glad you received that! Thank you for sharing such great feedback and know we're always in your corner to support you. Thank you for being a valued Member!