mitchell gahres L.
Lack of follow up inspection
got our inspection and agreed to work to be performed. I re-measured area and found it to be over estimated by about 600 square feet. called and was told they were to add 30 % to total. still to high. Told installer would re measure before installation. Never happened! at the end of the day was told how many rolls they used and was going to be charges based on that number. Finally agreed to my measurement plus 30%.Now after the year I called for my inspection of mold remediation, after numerous called, one month later finally got an appointment. Day of appointment no show , no call, sat around for four hours waiting. Called office next day was assured someone would reach out to me with explanation and set up new appointment. Have not be called yet. They seem to come out quickly for the inspection, but o once they have your money follow up is very slow or nonexistent! Because of this I will not recommend this company to my neighbors and friends.
Response from Quality Eco TechnologiesSep 29, 2023
Mr. Gahres, I apologize for any inconveniences that we may have caused you. We will do our absolute best to resolve your complaint. First, I'd like to address the additional material required for your home. As we explained to you when you initially purchased this material that the insulation wrap has a 3"-6" overlap at every seem. This is to prevent any gaps or openings for heat or moisture to escape. Additionally, attics that have extensive trusses require more material to cut and form around. Other things like ductwork, vaulted ceilings, or side walls will require additional materials to cover. This is very similar to other home improvement purchases such as buying carpet, siding, or roofing materials that require cutting and forming to your individual home. This is something that over a year ago you agreed with and understood. We are happy to explain this further. If you have any questions regarding material coverage please call our office at 855-208-2584. Regarding your annual inspection, we apologize for the delay. Our first conversation with you was on 9/14/23. At that time our installation manager scheduled an appointment with you set for 9/25/23. Unfortunately, we had a technician unexpectedly call in sick due to covid exposure. We did try to contact you on 9/25/23, but we were unable to reach you. We had another inspector, Evan Mitchell, try contacting you on 9/26/23, but was again unable to reach you. It is my understanding that Evan was finally able to schedule another appointment with you set for Oct 5th. Once again, we apologize for the delay. We are committed to doing everything in our power to make sure we provide you with the best customer experience possible.