Using this service will make your business look bad. Wepsy declined payment twice after accepting the same card from the same client. Nobody likes hassles when doing business. That is exactly what me and the client received. I would advise anybody reading this to make another choice. %60 Is terrible despicable feedback. I wish I had seen these numbers before I signed up.
Response from WePaySep 1, 2017
Sorry to hear about this! Please reach out to our support team once more, we'd like to correct this and stop it from happening again.
WT
Wonder T.
Wepay is annoying,they don't reply emails..
I'm tosin from Nigeria,I'm trying to raise funds for a total hip replacements, my friend in canada helped me open an account now gofundme has a policy of making a withdrawal after 30 days,we pay mailed my friend & she replied but they stop replying her mails, I have copies of screen shots she sent to me,this is unfair as even gofundme hasn't replied me..please do something asap,I dont want my account blocked... Thank you
Response from WePayAug 8, 2017
Hi Tosin,
Thanks for leaving a review.
I was able to locate the campaign and the support inquiry in question. It looks like one of our agents replied to your friend on Aug. 1. Additional information is being requested, but we have not received a reply. Can you please have your friend check her inbox or reach out once more? The Customer Delight Team will be more than happy to help.
GC
Grace C.
i had placed a fundraiser for my two …
i had placed a fundraiser for my two pets babybart and girlygirl for help with their vet care. since joining this the site was easy to do, next i get an email stating i received a donation of 50.00 from joanie candreva, my husbands sister. that was 5 days ago. i have not been able to sign in to we pay i keep contacting these people and the same thing reset your password, i did that and still no access. I am angry and very frustrated. meanwhile my furbabies need flea meds and i cannot get it for them!!!!~ everytime wepay tells me invalid password or email. what is going on? why cant i get this donation and when will this be resolved???? i am disgusted to say the least, yes i am receiving replies from different people but when i do what they say to do, i'm still getting nowhere!!!! I need these funds to make my pets healthier, please do something other than the same directions over and over. also, when i started this fundraiser i did not finish signing up for wepay, the message says: User already signed up! if i did not finish the whole process who did? I want and need these funds desperately and will not let this go. my furbabies are suffering and there has been a kind relative to help us out and i cannot get the donation! not happy at all!!!
Response from WePayJul 19, 2017
Hi Grace,
Thanks for leaving a review.
I'm sorry to hear about all of this. After looking over your open support tickets, two customer delight team members have reached out requesting additional information and they have not received replies yet.
I also had a team member call the phone numbers you've provided in your tickets and it looks like you were unavailable. Can you please be sure to reply to the support tickets with the information that was requested?
Regards,
WePay Customer Delight
EM
Emarie
STAY AWAY!!!
STAY AWAY!!!
I am an online business that decided to use wepay because of my website platform ECWID BAD DECISION!!
WEPAY has over $6000 of mine!
They do not answer emails as to when my funds will be released!
And then I read all of these reviews and I realized I've been SCAMMED!!!
STAY AWAY FROM WEPAY!!!!!!!
After 21 days and with the threat that I would have my loyal followers go public about the Scams from Wepay, they refunded my customers.
I lost out on Over $6400 in sales and I shipped items I never got paid for!
I PLEAD WITH THE PUBLIC TO STAY FARRRRRR AWAY FROM WEPAY!!!
In Facebook they deleted all of their comments from other victims asking Wepay about their money!!
They are SCAMMING PEOPLE!!
Response from WePayJul 24, 2017
I'm so sorry to hear about this.
I was reviewing the support ticket you had with Jack, and it looks like he was able to work with you regarding this issue.
LA
L.A
6 weeks ago I opened a campaign on …
6 weeks ago I opened a campaign on GOFUND ME to help by a family member a tombstone.
An individual donated around $750, which was really awesome!
Shortly after the donation I received an email from the donor thru gofund ME. The email was a sentence which said "hi, I just donated seven hundred and something dollars. When will the tombstone be installed.
I replayed right away and informed the donor of the next steps.
A weeks later I bought the tombstone, (after reaching the gofund ME campaign goal, and closing the campaign from other donations). I messaged that same donor the day of and informed her that the tombstone was bought and about when she can visit the cementary to view it.
Great! All is well. Feels like a good things was done.
Well...
6 weeks later, I get an email from gofund ME and we pay, saying this donor is claiming fraud and wants a refund. I was given a opportunity to challenge, which I did. ( but, I'm not sure it did anything).
I provided a copy of the above email from the donor, all documentation and paper trail of the gofund me funds entering my bank account and being spent on the tombstone, including a cashed check made out to the cementary, and a receipt from the cementary confirming the purchase of the tombstone.
I sent copies of these documents to the donor, gofund me , and we pay. And I contacted my bank and informed them of the situation and provided them the same documents.
Well, I heard today that we pay and gofund me , in spite of all of the above, are issuing this donor a refund, and funds are coming out of my personal bank account.
If I still had the donor's funds, no problem. But I spent the campaign monies on the tombstone as soon as I could because I thought that was the right thing to do. Now, 6 weeks later they want to take the funds out of my personal account to pay this donor back.
Gofund me, we pay, and the donor will not provide me with a rational, they will only communicate thru text, I can't call anyone.
This is a travesty of justice.
Be warned.
Response from WePayJul 7, 2017
Hi there,
I'm sorry to hear about this.
I was able to look into this issue further and found that the GoFundMe team has been working with you on this matter. It looks like they are looking for other ways of resolving this for you. Be sure to look out for an update from them!
Regards,
WePay Customer Delight
LB
Lucy B.
I think this is better than go fund me
I think this is better than go fund me, take out a lesser percentage
JF
Jeff F.
I recommend this service
I recommend this service. You're at the right choice.
CA
Catherine
Honestly...the worst !
Honestly... they are the worst. We have a new payment platform that we are trying to launch. My account continues to be nonfunctional and I emailed them over 3 weeks ago. It took them ONE WEEK to simply reply "we see he errors you are talking about- we'll forward it to our tech team". That was the last and only communication I EVER received. What type of legimate corporation takes this long (let alome one that deals with money)? I seriously need answers yesterday! After ALOT of research, I'm assuming my account (with the errors) has been flagged... I read through tons of complaints and learned that if you don't fully complete your account info from the start that your account would be flagged. My developer created the initial wepay account while he was doing the API/setup. He did not put our bank info etc but rather let us know to go in and complete it when we could. Apparently it all needs to be done immediately. If it needs to be done immediately, why doesn't wepay let you know (during the process) that your account will be flagged if you did not fill in the remaining fields etc? It's not user friendly at all. There is no customer support number and email communications take weeks. I need help now, my business is literally WAITING on wepay. I have no idea how all the comments on here are so great- every other site I've been to has thousands of complaints (one star). If they do not resolve my issues asap I'm going to PayPal- at least they communicate approparietly and timely. PS- wepay customers are currently making moves to file a class action lawsuit against them!!
This was in reference to Ticket #1232542
Response from WePayJun 30, 2017
Hi Catherine,
Thanks for your review.
I'm sorry to hear about all of this. Please note that I'll be looking into this in order to find out what happened and make sure that it will not be happening again. If possible, can you please reply to the ticket that you have open? I'll be sure to have an agent take a look.
Regards,
WePay Customer Delight