wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com reviews

650 approved reviews, newest moderated first

Paul M.
Dec 31, 2023
Delivery of the purchase was on time…
Delivery of the purchase was on time and the projector works as advertised.
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edgard M.
Dec 30, 2023
this is the worst costumer service i…
this is the worst costumer service i have ever encounter i have ask several time where is my item with no response i would not buy anything from them including there 4k short throw with i own.
Response from wemax.comJan 3, 2024
Hi edgard, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
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CARLOS U.
Dec 29, 2023
Quality
Quality of the product is incredibly
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Where are my I.
Dec 29, 2023
I have not received all items in my…
I have not received all items in my order. I am missing the screen. I have not received a response regarding status of order. I have emailed support several times and it took over a week to get a response. I still do not have all of my items. I would like a real tracking number on my missing items. Could Wemax please provide that?
Response from wemax.comJan 3, 2024
Hi Sandi, We apologize for any inconvenience caused. the package still on the way, you can track it by this link: https://api.deliveright.com/public/tracking/68294132 It shows: 2024-01-07 07:19:50 PM CST Order estimated arrival set. Hope you can receive it soon. We apologize once again for any inconvenience. Best regards, WEMAX
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Dinh L.
Dec 21, 2023
Good quality
Product as described
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Flo
Dec 20, 2023
I ordered a wemax dice and a tripod and…
I ordered a wemax dice and a tripod and only recieved half of my order.
Response from wemax.comDec 21, 2023
Hi Florian, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
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Eric D.
Dec 19, 2023
The screen and projector we purchased…
The screen and projector we purchased are excellent! Exactly as the description explained. Both items were delivered in perfect condition and on time. The set up was very easy.
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Donald K.
Dec 18, 2023
Unhappy with product
I am updating my review at this time do to the fact that customer support has contacted me. The problem with the screen has not been solved so I'm still not 100% satisfied. I sure hope the problem with the screen can be fixed, and at that point I will be very satisfied. until than I am still not happy with the product. Here is the original review. I purchased a 120" Electric Floor Rising Tension ALR Ultra Short Throw Screen w/ Smart Voice Control and I am very dissatisfied with it. This item cost a lot of money and therefor should be of better quality than it is. There are waves or rolls on both the right and left of the screen. There should be more tension on both sides of the screen to prevent this. Also I tried reaching out to your customer support via email an got no response. Very poor customer support.
Response from wemax.comDec 19, 2023
Hi, Donald. We apologize for any inconvenience caused. Just wondering which email address you contacted before. We search your order, email and name, but we cannot find the email in our system. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
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