WellaWhiteReviews of wellawhite.com

This company is a total fraud. I ordered one set of 3 and was charged for another 2 which was more expensive than the set of 3 once I received the email with the charges, I called right back and told them that there was a mistake. This is within the hour. They told me they could not cancel my order because it had already been processed, but that once I received it, I could contact customer service and they would resolve the problem. The problem is not resolved. I did contact them and they keep sending me emails that I cannot return the products and there is no refund. Their customer service is a nightmare so I am stuck here with five sets of these trays that they sent me without my consent. I will never order anything from these people in the future and probably as I read the reviews The same thing happened to a lot of other customers.

Total scam company. Like many others I too was duped on their website and was billed for 4 products instead of one. Had same experience as many others when I contacted the company. DO NOT PURCHASE FROM THIS COMPANY. The products are very poor quality also.

I wanted to buy one toothbrush as soon as I had put in my PayPal details they took the money without showing any invoice they had taken postage and a guarantee cost without any notification. On trying to find the invoice I clicked on a page and found I’d bought another three and the money taken from the PayPal account. All emails are answered with AI so no cancellation policy just told to return them and after reading trustpilot I find they won’t take returns either. Be very careful using the website.

A quick update, to say I did get all my money back after explaining I'd gone to citizens advice/trading standards. Citizens advice have logged a case. Please select the refund option if you've paid via PayPal and/or email the support address immediately. Please read below and be persistent. There is a UK address for returning unwanted items. Original post: Like many others, I ordered 1 toothbrush and ended up with multiple, and a massive sum taken from our account. It can't be a coincidence that this is happening to so many people. I wrote within seconds of seeing the order email, asking that the order be cancelled, as I hadn't asked for multiple toothbrushes. I was emailed back immediately and told the orders are pre batched and mine had already been processed/dispatched. I then received the order confirmation email of the order being processed a while later, and then a 'your item is being shipped' email 2 days later! When the items arrived 12 days later, all the boxes were damaged, and the items are plastic and of poor quality. I emailed to ask for the return details as there were none with the goods, only to be told that I couldn't return them due to hygiene reasons. Ironically there is an offer for a '30 day trial and return if not satisfied', on the website. The terms and conditions on the website state items will be refunded if you contact the support team within 30 days, a return code and address will then be provided for returning the goods. At this stage I immediately applied via PayPal for a refund and explained I will contact citizens advice, trading standards, and the consumer ombudsman. I was immediately sent the details for returning the items and an assurance of a 100% refund. I have to pay for postage and show proof of return, which I don't have a problem with, as long as I can return these unwanted items and get my money back. Of course, I haven't got my money back yet, but I will persist. Please do the same.

I placed an order on March 19th for two toothbrushes—one pack for myself and one for my husband. When I checked my confirmation email, I saw that I had been charged for five toothbrushes: a pack of 2 and a pack of 3. I immediately contacted customer service to cancel the pack of 3.Despite this, the pack of 3 was not cancelled. It was delivered anyway, and I was charged 254.19 CAD for an item I explicitly requested to cancel. To make matters worse, the product quality is far below expectations. This is unacceptable. I followed the proper steps to correct the order, yet I was overcharged and sent an item I did not want. A very disappointed Canadian customer.

Easy web site to use. Good electric toothbrush in a nice presentation box. Problems dealt with promptly and efficiently

Wish I had read these reviews before ordering. Absolute scam. I ordered an electric toothbrush for £24.99 and paid on my card they took payment of £132. 72. I notice this within two hours of ordering and contacted customer services who told me that they could not stop the order as it had been shipped but I could return the item within 30 days and have a refund. The packaged arrived with four electric toothbrushes. I have sent several emails to customer services who say they cannot refund due to hygiene reasons eventhough I have not opened or used any of the toothbrushes. After writting this review. Wellawhite are going to refund me 50% of what I paid and said to keep the products and are sorry for the confusion. Maybe it is their website that is confusing.

This company charges people for items they did not order and then refuses to provide refunds. This is clearly a pattern from reading the other reviews. Do not order from them.