ScPinn
If I could give no stars
If I could give no stars, I would. Ordered when not confirmed with PayPal, who then denied all responsibility, despite the obvious damage to their reputation. Cancelling the order immediately produced the standard response that the order had been completed, but return upon delivery which, of course, was then rejected for "hygiene reasons". The order had quadrupled to four from one toothbrush. I wonder these people can sleep at night! PayPal must do something about this blatant rip off of customers all over the world; they process the payments without the usual confirmation that users always give. Trading Standards and other regulators, where are you?
Response from WellaWhiteMar 9, 2026
UPDATE, Hi there, Thank you for providing your order information. Our team has located your order and an agent is now reviewing the situation in detail. We aim to ensure every case is reviewed thoroughly so we can provide the appropriate assistance. We look forward to helping you resolve this matter. __________ Hello there, We appreciate you taking the time to share your experience. Transparency during checkout is very important to us, and customers are always given the option to add or decline any additional items before completing a purchase. No products are included without confirmation. At this time, we are unable to locate an order associated with the details provided in this review, which limits our ability to review the case further. For this reason, we have sent you a separate request for more information. Please check your email inbox for our message so we can investigate this situation properly. Looking forward to your reply, Britney from WellaWhite