WellaWhiteReviews of wellawhite.com

Had difficulty understanding directions to press button 3 times for red and blue light to work correctly. I believe you need 3rd press for red/blue light combination to whiten teeth! Regards Steve.

Wish I had read the reviews before making an early morning purchase on my phone. Did not realise also I was dealing with their American branch not Australia. Yes, like others, my order was increased by 3 extra tooth brushes. Contacted them within an hour to cancel the order. They got straight back to me and now I am waiting to see the outcome. Not hopeful of a positive outcome. P.S. Their claim of returning within 30 days if not satisfied is rubbish as I have now been informed that my incorrect order are personal products and for hygene reseaons can not be returned . AVOID THIS COMPANY

Liked: That on the third attempt a Customer Service Agent gave me a perfect answer to my questions, thank you Zia! (see below) Disliked: The Instruction Manual, one of the worst I have seen. Zia's answer! To ensure you have the correct information for your device, here is the list of the six cleaning modes as they are typically arranged on the interface, ordered from the top (closest to the power button) to the bottom of the brush: Clean (Top/Position 1): The primary mode for everyday, effective plaque removal. White (Position 2): A high-frequency mode designed to polish the surface of the teeth and help remove surface stains for a brighter smile. Sensitive (Position 3): A lower-intensity, gentler vibration mode ideal for those with sensitive teeth or gums. Gum Care (Position 4): Features a varied pulse pattern designed to gently massage and stimulate the gum tissue. Polish (Position 5): A high-frequency mode intended for a final brightening touch to give teeth an extra smooth feel. Deep Clean (Bottom/Position 6): An intense, high-power mode that alternates intensity for a thorough, professional-level cleaning experience. You can cycle through these modes by pressing the power button repeatedly while the brush is active; the corresponding indicator light on the handle will illuminate to show you which mode is currently selected.

Erst über die Homepage war es möglich, Kontakt zu aufzunehmen und meine Reklamation an WellaWhite zu senden. Die an die vorherigen Kontaktadressen verschickte Mails wurden durch WellaWhite abgewiesen. Schon beim Auspacken der Ware war zu erkennen, dass das Gehäuse des Etuis zerkratzt und das Scharnier Oberteil/Unterteil defekt ist und sich nicht schließen lässt. Selbst die elektrische Zahnbürste war von minderwertiger Qualität. Auf den defekten Artikel gehen Sie nicht ein. Ein Retourenschein wird abgelehnt, somit habe ich bei PayPal den Käuferschutz eingeschaltet. WellaWhite schreibt dazu: Leider können wir diese Artikel aufgrund strenger Hygiene- und Sicherheitsbestimmungen nicht zurücknehmen.

Yet another Chinese scam I wanted one they charged and sent 2. They don't refund and accept returns. How are these Chinese companies getting away with these bogus companies? Fuming

This company is a bad joke. They have tried just about everything imaginable to avoid the need to refund an unopened and thus unused product. The so-called customer service team continues to send the unapplicable responses to my emails as a most robotic way. They will do anything to avoid providing a return address so that I can send the tooth flossers back to them for a refund. This truly has the markins of a scam and there are many similar products that come from honorable organizations. DO NOT DEAL WITH THIS COMPANY for your own benefit and piece of mind.

I ordered a toothbrush and replacement heads in error, swiftly notified customer service by email to cancel, to be told already been dispatched! I was then advised not to worry i had 30 days to return. On checking my bank, i had been charged for 2 toothbrushes. When i received them and asked to return i was advised i could not for health and hygiene reasons. Boxes are unopened and this was not stated to me in previous correspondance. Surely something has to be done about this company, again over £100 down the drain!

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