RKel
Shocking website
Update from wellawhite reply. I have emailed numerous times to get return information, they have said they can’t refund due to hygiene reasons even when informing them I haven’t opened any of the products! I have now taken it to trading standards. Also, there reply must be automated as I have had no email Shocking website! Scammed into ordering more than I desired. Emailed as soon as order went through to cancel. Was told it was already dispatched and to wait until delivered then get in contact to arrange return. On receiving order, I contacted customer service straight away and was told I cannot return for hygiene reasons! Have reported to my bank.
Response from WellaWhiteApr 10, 2026
UPDATE Hi there, Thank you for this information. Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly. ____________________ Hello there, Thank you for sharing your feedback with us. For transparency, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed. That said, we want to ensure your concern, including your return request, is properly addressed. We’ve sent you a separate message requesting some additional details so we can assist you further. Please check your inbox at your earliest convenience. Let's keep in touch, Britney from WellaWhite