WellaWhite Reviews | Read Customer Reviews of wellawhite.com

WellaWhiteReviews of wellawhite.com

1.5186 reviews
Dental Services

WellaWhite

About WellaWhite

WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.

WellaWhite (wellawhite.com) has 186 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.

Also known as: wellawhite.com
Website: wellawhite.com
Category: Dental Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WellaWhite reviews

186 approved reviews, newest moderated first

Emma S.
May 22, 2026
Do not buy from this company!!!
Do not buy from this company!!!! My Dad ordered 1 toothbrush and was charged for 4 which cost him almost £150 he contacted the company to cancel it and was told once he received the items he could send them back to get a refund but when he tried to do that they told him it was a no return policy…..even though the one toothbrush he did order didn’t ever arrive but the 3 he didn’t order was charged for but didn’t want. Completely scam!! DO NOT BUY FROM THEM!!!
Response from WellaWhiteMay 27, 2026
Hello Emma, Thank you for sharing your experience with us. For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the WellaWhite, must be explicitly selected and confirmed by the customer before the order is finalized. We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone. We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Britney from WellaWhite
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John R.
May 21, 2026
Wella White Scammers.
As so many other people have said on Trust Pilot, don't go anywhere near this outfit. They are scammers, they will trick you into buying more units then you want, and then when you receive the units, THEY DON'T WORK ANYWAY!!!! Don't waste your time and your money, they are the worst.
Response from WellaWhiteMay 27, 2026
Hello John, Thank you for sharing your experience with us. For clarity, any add-ons, must be explicitly selected and confirmed by the customer before the order is finalized. Your concerns regarding product quality are important to us. Your feedback is extremely valuable and will help us improve. If you have any questions or would like further assistance, please feel free to contact our customer support team at [email protected]. We will be happy to assist you. Kind regards, Britney from WellaWhite
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Loekie W.
May 18, 2026
The worst experience with this SCAM…
The worst experience with this SCAM company! Be warned. I ordered 1 toothbrush and received 3. Read that some people ended up with 5 and unable to return the surplus let alone the guaranteed money back!!!!! Dont touch this company! I am now able to give my extra toothbrushes as presents to friends with a warning!!!
Response from WellaWhiteMay 27, 2026
Hello Loekie, Thank you for sharing your feedback with us. We're saddened to hear about your experience. For transparency, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed. As a legitimate business, we process all returns and refunds according to the policy on our website. That said, we are eager to review your case and get to the bottom of the situation. We have assigned an agent to contact and assist you accordingly. Please make sure to check your email inbox. Let's keep in touch, Britney from WellaWhite
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Mike G.
May 14, 2026
Like product, to many other sales pitches
Like the product convenience, but to many screens wanting to add shipping, extra product. I think I would have ordered more if I wanted too.
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Susan B.
May 12, 2026
Ordered one kit but received 4
Ordered one kit but received 4. Told to send 3 unordered kits back. Won't give me the address after ensuring me I would get my refund once returned. Communication between us has been going on since 25/4/2026. Rules keep changing. I paid for a warranty. Now I'm stuck with four wella white kits. I am still fighting for my refund. Received another Wella Kit yesterday....
Response from WellaWhiteMay 27, 2026
Hello Susan, Thank you for bringing this to our attention. We have located your order and can confirm that it was refunded. We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve. Let us know if you have any further questions. Our team is happy to assist whenever needed. Kind regards, Britney from WellaWhite
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Graeme F.
May 8, 2026
Scam warning. Be careful
I ordered through what I thought was an Australian Website….I should’ve been more careful and read the reviews on this site. As it turned out the item was sent from China. My order was placed five weeks ago. Current status as of three weeks ago is delayed in transit. Shipping to Australia is claimed to be up to nine business days. Emailed the vendor and just received a rubbish response about how to send the item back for a refund. Bit hard to do when it hasn’t arrived. Think I’ve been scammed.
Response from WellaWhiteMay 13, 2026
Hello Graeme, Thank you for your feedback. All charges, including currency (which varies depending on the region you are ordering from) and shipping, are displayed before an order is finalized. Now, we would like the opportunity to review your order and address any concerns you may have. We have assigned an agent to assist you accordingly. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Britney from WellaWhite
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Yvonne M.
Apr 30, 2026
Total SCAM - do not purchase
This product doesn't even warrant 1 star - it is totally useless and very poor quality. The so called 'instructions' clearly translated into English beggar belief - some 'sentences' are nonsensical. I don't believe the various 'agents' are real people as the same, stock responses were received back each time. I therefore assume they are AI generated. Do not purchase - its a waste of money.
Response from WellaWhiteMay 2, 2026
Hello Yvonne, Thank you for your feedback. The experience you described is not at all what we aim for. While we understand that the product didn't meet your expectations, Wellawhite is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We’ve located your order in our system, and, after reviewing your case, we can confirm that the situation was resolved in the meantime. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Britney from WellaWhite
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KY
Apr 30, 2026
SCAM
Daughter on my phone and ordered from this company Via my Pay pal in error and it automatically took money without confirming order, and it keeps adding to order, within minutes tried to cancel my order. The reply from the company was that my request was immediately sent to their despatch department and therefore i am unable to cancel my order.I have tried to contact Pay Pal but without any success.Contacting Pay Pal is a nightmare. Not happy as who wants/needs £90 worth toothpaste!!! Should let you confirm order before taking money. SCAM as per other reviews and no order number or email received to confirm order! I will be contacting citizens advice:trading standards.
Response from WellaWhiteApr 30, 2026
UPDATE Hi there, Thank you for this information. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. _____________________ Hello there, Thank you for sharing your experience with us. For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons, must be explicitly selected and confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. That said, we are eager to review your case. We have sent you a separate request for further information. Please check your inbox! Let's keep in touch, Britney from WellaWhite
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