WellaWhiteWellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.
WellaWhite (wellawhite.com) has 186 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Elizabeth W.
Teeth whitening products arrived with a completely different branding Glory Smile - a clear SCAM Do not buy from these people Customer service say the products cannot be refunded as they are sanitary products and yet they are sealed I have now been offered a replacement- what I actually ordered I’ll report back when it arrives
Robin
Money taken for 3 orders before i confirmed its a con Wellawhite invoiced me before I'd even finalised payment on PayPal, 3 different deductions from my bank for the 1 transaction. Wellawhite are scammers. Please take time to read the 1 star reviews and you will see I'm not the only one. Avoid at all cost. When you contact them after 10 minutes they say the order is already shipped. a well rehearsed line............
Murray H.
Wellawhite invoiced me before I'd even finalised payment on PayPal, they also doubled the order and added extended warranty and premium postage. They made it so hard to work out the transaction by having 3 different deductions from my bank for the 1 transaction. PayPal won't help because Wellawhite make it look legitimate. This mob Wellawhite are scammers and if you do business with them you are likely to be robbed and left with no way of recovering your money. Please take time to read the 1 star reviews and you will see I'm not the only one.
Rita
Really disappointed with this toothbrush. Really poor hygiene and it is not recommended by dentists as they advertised. A complete waste of money. Don't buy this toothbrush if you care about your teeth.
Dominique F.
I bought this toothbrush 4 months ago, it had good reviews. The charger doesn't work anymore after 4 charging. It only has one month warranty. I contacted them about the issue, all they said is try another cable, which I did, and, sorry it only has one month warranty. So i am left with a new toothbrush I can't use. Also the brush is different to the standard electric tooth brush, which means you can't find them in shops [i hadn't noticed it was different]. the one star is for its lightness and it looks good. don't waste your money
Roxanne S.
Everything the others said is true and I should have known better. Sketchy website, confusing set up so that you order more than you meant to. Placed order by accident, sent email 2 minutes later to customer service and was told it had already shipped. There's literally no way. Every response was clearly auto-generated. If this product is so great, why do they have such an unethically designed website that basically tricks people into buying it? 4/29/2025, 11:27 pm. -email saying an order had been placed for $164.88 04/29/2025, 11:29 pm - Hey there, Thank you for contacting our Customer Support team @wellawhite. We're sorry to hear that you want to make a cancelation. Most of the orders are processed within an hour after confirmation to provide quick and efficient delivery. However, we'll forward this request to our warehouse right away to see if a cancellation is still possible and get back to you as soon as we get a reply. Kind regards, Customer Support @wellawhite 04/29/2025, 11:33 pm: Janel (CustomerSupport) Apr 30, 2025, 07:33 GMT+3 Hello there, Thank you for reaching out. I just got a response from the warehouse regarding your order and was informed that it has already been packed and dispatched for shipping, so, unfortunately, cancellation is no longer possible. We really encourage you to give our products a chance and try them out to see if these products are a great fit for you. To show our appreciation and apologise for the inconvenience caused, I’d like to send you an extended warranty slip absolutely free of charge. This would act as an extra protection for all the items you purchased and double the duration of any warranties you might have ordered already. Would that be alright with you? :) If you need any other help - feel free to contact us again! Best, Janel || Customer Service Representative Email 4/29, 11:44 pm: Janel (CustomerSupport) Apr 30, 2025, 07:43 GMT+3 Hello there, Thank you for getting back to us. I see that you’d like to cancel your order. Once an order is placed, it gets processed right away and is prepared for shipment to ensure it arrives on time. So, I’m sorry to say that we can’t cancel or change the order after it’s been confirmed. Please get back to us when the item arrives, and we’ll provide you with the return address and further instructions for refund. If you have any other questions in the meantime, feel free to ask. Best regards, Janel || Customer Service Representative Email 4/29 at 11:47 pm: Order #40032A6206 Quality-Checked, Packed and Ready to Leave our Warehouse We're pleased to inform, that your order is quality-checked, carefully packed and ready to leave our warehouse. Your order is ready to be collected by our courier. Email 4/30 at 12:27 a.m.: Tek (CustomerSupport) Apr 30, 2025, 08:27 GMT+3 Hello Roxanne Thank you for contacting us. Unfortunately, we are unable to accept the return of these items due to strict hygiene and safety regulations. This policy is in place to protect the health and well-being of all our customers, as certain products, such as personal care items, intimate apparel, or consumables, pose a risk if returned after being opened or used. Once these items leave our facility, we cannot guarantee they remain in their original, uncontaminated condition. As a result, for the safety of everyone, we are committed to following this policy and appreciate your understanding. For further details, please refer to our full return policy on hygiene-sensitive products or feel free to reach out to our customer service team for any clarification. Please don’t hesitate to get in touch if you have any questions :) Best regards, Tek ll Customer Service Representative Email 4/30 1:01 pm Kwin (CustomerSupport) Apr 30, 2025, 21:01 GMT+3 Hello Roxanne, Appreciate your email. While we understand that you mentioned they haven't been used, unfortunately, we can no longer accommodate your request. Let us know if you have further questions. Regards, Kwin || Customer Service Representative After all this b.s., I called, spoke to Maxine. She said a refund would be processed. Resolved? No.... Email from Maxine 4/30 at 2:01 pm: Maxine (CustomerSupport) Apr 30, 2025, 22:00 GMT+3 Hello, I just got a response from the warehouse regarding your order and was informed that it has already been packed and dispatched for shipping, so, unfortunately, cancellation is no longer possible. However, I managed to cancel the warranty charge, so you’ll be refunded for it shortly :) If you need any other help - feel free to contact us again! Maxine ll Customer Service Representative I was then issued a refund for $9.98.
Robert H.
Dreadful web site that is set up to make you accidentally buy more than you wanted. The site keeps making offer after offer once you have checked out. To decline the offer you have to click tiny print that is sited next to the large purchase button. On two occasions, I accidentally clicked the wrong button. The money was taken instantly before I could cancel the order. Awful site; avoid this company at all costs as they are tricksters who only want to extract as much money from you as possible.
Diane
Customer support member hung up on me and spoke rudely when she couldn't explain why I was given misinformation regarding a return.
