PluflReviews of weareplufl.com

Bought one in December and I still don’t have it as of February 12. And of course they charged my credit card immediately. No replies to the email “contact us”. Terrible scam. Next step is the BBB plus posting reviews on as many sites as I can to warn people.

Got this as a gift and did not know what to expect. I’m not a napper but found it to be very comfortable and relaxing to help me recharge. I found myself taking naps while watching my shows.

Purchased 2 beds for Christmas gifts. I live in Canada and relied on several pages on the Plufl website promising a 30 day no risk money back guarantee and listing the steps to take to request a return. There was no mention of Canadian purchases being excluded. My price was listed in Canadian currency at the bottom of this page! When I requested a return for one (unopened box) I was told returns are not accepted from Canada, and sent a link to another webpage stating this. The original promises regarding returns are still on the site and prominent. This was very expensive and I would not have purchased, had the policy regarding Canadian customers been readily available on the Plufl site.

It’s impossible to get up out of my plufl, it’s so comfortable. It’s great for relaxing after a long day of work or lounging on the weekend. I’ve honestly slept more nights in the plufl than I’d like to admit…why walk 5 steps to my bed when it’s so comfy?

Ever since I saw the Plufl on Shark Tank I knew I HAD to order. It took me a while to convince my husband it was worth it but now it is my favorite product in the house and I have to fight HIM for a chance to use it. My kids are also obsessed - it truly is such a hit in our home! I remember seeing there were a few cheaper options out there but after seeing one at a friend's house I am so happy I got the original because it truly blows them away. It’s true what they say - you get what you pay for! I also have to say that the Plufl customer service is some of the best I have experienced. I had an issue with my shipping and they were prompt and super nice about helping me to resolve it. Thank you so much to Plufl for making an amazing product that me and my whole family loves! Will definitely be ordering again in the future!

I've always been a fan of dog beds. They're just so cozy and inviting. So, when I heard about Plufl, a human-sized dog bed, I was intrigued. I had to try it out for myself. I ordered my Plufl online and it arrived just a few days later. I was impressed with the packaging - it was very well-protected. When I opened the box, I was immediately struck by the quality of the product. The fabric is incredibly soft and the memory foam is incredibly supportive. I've been using my Plufl for a few weeks now and I absolutely love it. It's the perfect place to relax and unwind. I love sinking into the plush fabric and the memory foam just conforms to my body perfectly. I also appreciate the attention to detail that went into the design of the bed. The bolsters are perfectly shaped and the cover is removable and machine-washable. I've also had the pleasure of interacting with Plufl customer service on a couple of occasions. They've always been incredibly helpful and friendly. I highly recommend Plufl to anyone looking for a luxurious and comfortable lounging experience.

So far a very negative experience as a Canadian shopper. I waited for the black Friday pre-sale and it's the same price as the fall sale for Canadians. They said it's 200$ off but it's all lies. All they did was remove the original price and state that you're getting 200$ off. Just real scummy moves. If you email them all they say in response is that it costs more to ship to Canada. Ok.. so then you have a shipping cost to canada and increase the base price and lie about the discount. All in usd. If they were more upfront and not trying to scam their way into business in canada it would be good or, better yet, just increase the price of shipping and don't do false advertisements.

I heard the hype, it is intrigued me and looked cozy. So, I ordered. Order went through it said shipping in 3-7 days. After 5 days, I had no shipping number and contacted customer service. Like others with bad customer service stories, Bryan responded as well. (Is Bryan the problem? Or is it just a name they assign?). Anyway, they didn’t have record of my order. I PDF’d my confirmation and sent it along. Bryan responded again, he checked with the warehouse and they had cancelled the order because they ran out of the color I ordered. Which, apparently, they weren’t going to communicate unless you contacted them? Would I accept another color? I said yes, please send. It arrived, I unpacked everything and noticed the Velcro strap that is supposed to come with it was missing. (The strap allows you to hold the Plufl closed when folded in half for moving or storage.). I did get two copies of instructions, though. So I emailed customer service again. Bryan, again, asked me to send a picture…..you know to prove I didn’t get the strap. Picture, with negative strap sent, said he checked with the warehouse and they didn’t have any straps. But I could go to Amazon and order one there and they would reimburse me. So they have a warehouse, with this item, which they are still selling. But have no straps? The product they sell is comfortable and fulfills a niche, but their customer service and communication is just bad. I found nearly EVERYTHING frustrating and it just didn’t have to be so. Running a small business is hard, mistakes happen and are unavoidable. What makes it a successful business is fixing the mistakes and learning from them.