Wayside GardensReviews of waysidegardens.com

Have shopped Wayside Gardens for many years & have always been a satisfied customer. Quality of plant material & customer service have been excellent in all of my dealings with Wayside.have no reservations re recommending this company.

Customer service was not acceptable. Received plants that died and they replaced them with plants that also died. Very difficult to talk to someone.

I received high quality rose and butterfly bushes, packaged to hold moisture upon receipt and easy instructions on planting. Both bloomed right on time and were "picture perfect!"

I was not impressed two of the plants were dead, the hydrangeas never bloomed and one died. The dogwood is ify, not sure how that will fair through the winter, but we will see. I don't think I will be ordering again.

Most of my plants died during a month of being planted

The plants were healthy and a good size. Was not billed until receipt of the items. Great variety of plants offered and I trust them that if anything went wrong they stand behind their products.

The warranty used to be better.

I placed two plant orders with Wayside in 2017. I had many prior dealings with Wayside over the years and was satisfied with the quality of the plants I received and their associated guarantee, which I only used one time for a few plants that did not survive in 2016. This year I had a different experience. Both orders I placed were for dry root plants. I followed the planting instructions to the letter when I planted them. In the first planting I only lost a few plants. In the second planting, several months later, 50% of the roots did not break dormancy. The ones that did not survive were small roots that were essentially dried out when I received them. Within the 90 day guarantee window I contacted Wayside several times and was asked two times to send pictures, which I did. After initially responding to my inquiry Wayside ceased replying to my emails. I an very dissatisfied with their very poor customer service. The least they could have done was tell me they did not intend to honor their advertised guarantee. Even though I'm out a little less than $100 in the poor quality merchandize I received, what really bothers me is Wayside's lack of integrity. In my opinion Wayside is no longer a top tier internet merchant. I found this out the hard way.