Wayside GardensReviews of waysidegardens.com

I received plants whose roots had not grown beyond the seed cube inside the pot. Nevertheless I did everything possible to make them succeed. They did not. When I emailed to ask for a refund I was told Waysides guarantee for perennials is only good for 90 days (though every other company I have ordered from offers 12 months) and since I was a few days beyond that they could do nothing just because the plants "had not thrived". I wrote another email saying I was disappointed in their cavalier attitude toward customer service. They did not bother to answer. I will NEVER order from Wayside again and I suggest you DONT WASTE YOUR MONEY either. There are many reputable nurseries who stand behind their products and offer excellent customer service.

Products are always delivered in a timely manner and packed carefully.

Plants always arrive in good condition and do well for me. Too many e-mails! A weekly e-mail would be sufficient.

I ordered 10 oriental lillies and only received 7.

The Solar Flare echinacea arrived promptly as healthy little plants that sized up and bloomed nicely in my garden the first year. This is just one example of several good experiences I have had over time with receiving plants that are not commonly available. (The one time it was not good is reviewed elsewhereon this site.) Overall, yes, I will continue to do business with Wayside.

Love the plants

i'm wondering if mail order is the way to purchase plants in the future?

I've loved and shopped at Wayside Gardens for years, typically spending several thousands of dollars on gardening each year. In September, I got a large shipment of plants which were 7/8ths dead or dying so I tried for several days to see if TLC and tending would revive them. After a week, no luck so I wrote customer service, and got a message that things were so crazy it might take time to get back to me. When someone finally did, I was asked to take photos of the dead materials - 10 days after I had written! before a refund would be even considered!! I wrote back showing how great I customer I am (perhaps now WAS) and still haven't heard back. THAT IS HORRIBLE TREATMENT OF GREAT CUSTOMER AND SHOWS WHAT THEIR GUARANTEE IS WORTH (NOT MUCH)