Wayside GardensReviews of waysidegardens.com

Very happy with my experience with Wayside. Plants arrive in good condition, and on time.

I don't order frequently but have always been very satisfied with the service and with the plants I've purchased. I have also given gifts of plants & shrubs from Wayside, and they have been happily received and have been growing and blooming nicely. Very good quality and reliable plants.

Placed an order for a plant that I needed to finish a design in on of our flower beds and it happened to be considerably marked down at the end of the growing season. I was never sent a notification but called to check on my order after a few weeks without a shipping update. I was told they didn't have enough stock to fill my order. However, their website showed more than a hundred of the exact same plant available to order at FULL price. I was told the plants were pre-orders for the upcoming season. When asked why they couldn't honor my purchase I was told there was no way they could do that because or their system. I've worked in Customer Service for an online retailer before and it's very easy to have a supervisor adjust the price on an item. It was really disappointing to be treated with such disregard as a long time customer. I had another issue with a previous order that I had emailed about months before and never received a response. I had just let that go but after this I decided to push the issue. I was told to email my info directly to the CS agent and he would investigate the issue and get back with me. After several more weeks of waiting and emailing for an update with no response I called CS and requested a supervisor. After explaining the who story in full she apologized and corrected my order issue. They still did nothing about the order that wasn't fulfilled. It honestly shouldn't take so much effort from the customer for a company to honor the terms of a sale. Left a bad taste in my mouth! Just seemed odd that I purchased a plant that was heavily marked down and they couldn't fulfill that order but within a couple weeks they had over a hundred plants full price? Would've been ok if they'd just offered to fill my order later on due to unexpected stock issues. Honestly, it looks pretty irresponsible to take orders for inventory you don't have. At the least, they should've emailed me to say they were screwing me out of the deal. Instead it just felt like a big F*** you.

Horrible experience. Rose we ordered was DOA and customer service gave me the runaround. Finally just accepted my fate and resolved to never order from Wayside Gardens again.

Plant was very small

I ordered 2plants which were expensive! When the didnt grow , I called and the associate kindly set me a new one ! Two of them! That was so great !!!! Excellent customer service. However the plant died again, but I just couldn't call again!!! So the product is a bit crappy !

They do not stand behind their products

Some bulbs did not blum