WaxmaidWaxmaid is the world's 1st durable silicone water pipe USA brand since 2016, offering smoke water pipes, hand pipes, nectar collector, blunt bubbler and accessories we designed.
Waxmaid (waxmaidstore.com) has 210 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Xanthros
My friend had one, I tried it. Ordered one...had a bit of a struggle ordering it with the strange 3rd party payment system, but it was all worthwhile in the end. Quick shipment of an amazingly good quality product. And mine came in red. Didn't even know they had that. Love it.
Response from WaxmaidOct 17, 2022
Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers. Waxmaid Service Team
Robert N.
I received broken glass pieces, have tried to call an message with no reply whatsoever. The product is great, terrible customer service.
Response from WaxmaidOct 19, 2022
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team
Marc S.
Waxmaid did a great job. Quick shipping and a good product. Thanks 😊
Response from WaxmaidOct 17, 2022
Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers. Waxmaid Service Team
Fran
I ordered a Crystor S Mini from Waxmaid about a month ago. I’ve been using it since, and the clear silicone on the base has since turned brown and looks dirty (the brown staining does not come off with cleaning, boiling, etc.). I emailed customer service to see if this was normal for the product, since it’s still basically new, and received weird responses calling me “fam” and not offering any real help for the situation. The last response I received said “hello fam. I’m sorry I didn’t satisfy you.” It’s a great silicone bong, but the weird customer service exchange has put me off buying more Waxmaid products.
Response from WaxmaidOct 19, 2022
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team
Gerry S.
Forgot to mention that this a Chinese owned company that also charges extra fees when you spend your money. Stay away from this company
Response from WaxmaidOct 19, 2022
Hello, if you have any product and service questions, please contact [email protected] , we will reply you within 24 hours.
Courtney
Love their products and had great customer service!
Response from WaxmaidOct 17, 2022
Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers. Waxmaid Service Team
Jorge P.
That was some fast shipping :) & well packaged
Response from WaxmaidOct 17, 2022
Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers. Waxmaid Service Team
Niel W.
I got the dabber Looks gr3at and pretty well built but sadly no matter what I do can barley get it to work It seems to waste more dabs than anything It's like it just dosent get hot enough or something Anyway if the thing worked as it should I would have been really happy
Response from WaxmaidOct 19, 2022
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team
