WaxmaidWaxmaid is the world's 1st durable silicone water pipe USA brand since 2016, offering smoke water pipes, hand pipes, nectar collector, blunt bubbler and accessories we designed.
Waxmaid (waxmaidstore.com) has 210 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingShowing 9 reviews with 2 stars · Clear filters
Lydia
Love the waxmaid pipe we bought. However, when ordering the replacement bowls, two out of four have already broken. The original that these replaced lasted months. Not sure if there was a shift in manufacturing or quality but this was a waste of money and has left us extremely dissatisfied.
Response from WaxmaidFeb 6, 2023
Hello, if you have any product and service questions, please contact [email protected] , we will reply you within 24 hours.
Jyrelle W.
My package was delivered a couple days ago, however upon receiving my package half of my order was not inside. I have contacted customer service about missing parts of my order and I have not received a response so far.
Response from WaxmaidJan 31, 2023
Hello, if you have any product and service questions, please contact [email protected] , we will reply you within 24 hours.
Sarah M.
Never got a receipt or tracking number until I reached out. Also the site did not say how long delivery was. That would be good information to know so I could track my items easier. It's been a week since I ordered my items and it has been showing "in transit" since May 2nd. 😐
Response from WaxmaidMay 18, 2022
Hello, fam, I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles and order number to [email protected] Waxmaid Service Team
Willie G.
Product was shipped, however usps never delivered to my correct mail box. Tracking shows delivered however I still have not received the order. 👎🏽
Response from WaxmaidApr 1, 2022
Hello, fam, I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team
Jade V.
I purchased their Crystor S Mini bong about 2 weeks ago and after only 2 uses it already smelled like absoulte hell. When I first got it I was really excited. It seemed like excellent quality, but then none of the ways they reccomended cleaning it worked. The part that was supposed to be a transparent chamber is now dark brown from smoke that is impossible to get out. I got no response what so ever from customer service. They know they're selling pieces that get nasty in 2 days that are WAY over priced and have nothing to say about it lol. Or they just prefer their bud to taste like garbage... This thing stinks up my whole room despite rigorous daily cleaning and boiling. Don't waste your money. Just stick to glass. The bacteria that probably builds up in this thing can't be healthy. I also didn't get a bowl piece with my order but luckily I had some sitting around. I guess this is probably a thing with all silicone bongs so my ignorance is probably what caused my dissapointment, but the lack of any sort of response from customer service wasnt very cool :-/////
Response from WaxmaidMay 6, 2021
Hello,Jade, I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team
Nicole F.
Love the style of bong, however they sent a different color than I ordered for multiple products.
Response from WaxmaidApr 13, 2021
Hello, Brandon, Thanks for your review and love! I'm glad that you like it. Have you contacted Waxmaid service team .Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.Besides, every product in on 25% off when you use code-"F420",please keep on. Waxmaid Service Team
Whitney
It took a very long time to get to me and it came with a bong piece not the dab rig piece I ordered. Actually it said I was getting both.
Response from WaxmaidMar 15, 2021
Hello, Whitney, I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team
Leah M.
My Glass Piece Came Completely Shattered, Like Somebody Was Stomping On It Or Something, There Was Little To No Protection In The Parcel They Sent
Response from WaxmaidFeb 9, 2021
Hello, Leah Miller, Thanks for your review. Glass is fragile piece, so everytime you use it, must be careful. Besides, actually we will have protection in the parcel to protect glass. If you still have doubts, pls contact our service team: [email protected] There are someone will help you. Waxmaid Service Team
