Budelia
Terrible Service
I put in an order for 6 items, and got one. I repeatedly sent messages, and kept being told they would check with the post office. The post office didn't pack the package. It took numerous texts,calls, emails, and IG messages before Waxmaid agreed to send my items.. When my remaining items were finally sent, one was the wrong color, and when that replacement was sent, it literally was filthy. It looked like someone took the beaker and rolled it in dirt and gravel before sending it. Even the glass bowl was dirty, and it's wrapper dirty, inside and out. I kind of had a warning that Waxmaid was shady before. I wanted a black piece as pictured, and asked about it in an email. I was told there had never been black, and the factory never produced the item in black. I could see the item in black on the page. My fault for ignoring that lie. Never again. Waxmaid can't be trusted to deal decently with customers.
Response from WaxmaidMay 6, 2021
Hello,Budelia, I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to [email protected] Waxmaid Service Team