Brad T.
Poor customer service
I recently purchased a hairdryer from someone else then from Wavytalk and when I received it the on/off switch was broken. It’s no big deal but small stuff like that bugs me. So I reached out to the company hoping I could maybe purchase a switch. To my surprise I was turned down because I didn’t buy it from them and was told they can’t help me!!! WOW THERES SOME GREAT CUSTOMER SERVICE! I will never buy another product from someone who doesn’t stand behind their product!
Response from WavytalkAug 31, 2026
Hi, thank you for sharing your feedback. We’d like to clarify that this hair dryer was purchased from an unauthorized third-party seller rather than Wavytalk or one of our authorized retailers. As we cannot verify the product’s authenticity, condition, or safety, it is not eligible for Wavytalk warranty or after-sales support. The on/off switch is an internal electrical component that we do not sell separately, and we cannot recommend attempting a self-repair due to safety concerns. The appropriate resolution is to request a replacement or refund from the original seller. You’re welcome to send the seller’s details or listing to [email protected] so our Brand Protection team can investigate. We can also help you identify an authorized retailer for future purchases.