WavytalkReviews of wavytalk.com

Trying to return an item is the worst experience i purchased a hair waver and i got sent clothes this company doesn’t even sell clothes needless to say im not happy and they will not respond to me

Extremely Disappointing Terrible Stock Management and Useless Customer Service I’ve been checking Wavytalk’s website regularly for over three weeks, trying to order the Steamline Pro Brush, and guess what? Still out of stock. Not a single colour has been restocked in all that time. At this point, I’m genuinely wondering whether anyone at Wavytalk is actually working on restocking their products. What’s even ridiculous is the amount of advertising you push for this product. You’d think spending so much money promoting a product would have the basic competence to ensure customers can actually buy it. What’s the point of bombarding people with ads for something you can’t even keep in stock? I’ve contacted customer service several times by email, asking a very simple question: When will the product be restocked? Every single time, I’ve received the same vague, copy-and-paste message about “reaching out to the relevant team.” No actual answer, no estimated date, no useful information whatsoever. Just completely useless responses. you are investing so heavily in marketing while seemingly neglecting the most basic aspects of stock management and customer communication. After more than three weeks of waiting, chasing, and getting nowhere, I’ve completely lost interest in the product. What started as genuine excitement about buying the Steamline Pro Brush has turned into complete frustration with the brand. I certainly won’t be buying from you now or in the future. UPDATE TO YOUR REPLY: What I find frustrating about your response is that I contacted your customer service team several times over the past three weeks, and not once did anyone ask which country or region I was enquiring from. Instead, I repeatedly received the same generic, copy-and-paste response claiming that you would “reach out to the relevant team.” If product availability depends on the customer’s region, as you are now suggesting, why didn’t your customer service team ask for this information in the first place? Surely that should have been one of the first questions asked, rather than wasting weeks of a customer’s time with meaningless responses. Your reply only reinforces my original complaint about the poor quality of your customer service. It seems that even the most basic enquiries are handled without any real effort to understand or resolve the customer’s issue. As for my contact details, there is absolutely no need for me to provide them. I’ve already spent more than three weeks trying to purchase your product and contacting your team without receiving a single useful answer. I am no longer interested in purchasing the product, nor do I intend to purchase from Wavytalk in the future. Rather than asking disappointed customers for more information after weeks of unhelpful communication, I suggest you focus on improving your stock management, training your customer service team and ensuring your advertising reflects actual product availability.

The product does not work the way in which it was described. Please do not be fooled by the videos as I was.

Me cobraron sin mi autorización un valor que no era el de la promoción con la palabra Fall, me engañaron y me robaron, además nunca recibí ninguna producto y no han respondido mis correos desde el primer segundo que me cobraron y pedí cancelar y devolver mi dinero, pero hasta ahora no me han devuelto mi dinero ni una solución por ningún medio

Terrible brush! It doesn’t curl and gets caught in your hair! Very misleading ads

I wanted to love the air shape pro roller set but my hair is too fine and the roller are way too heavy and will not stay with my fine hair. I have made several attempts to contact someone but nobody responds. I am upset because I paid almost $300 for this item that I cannot use. I want a refund. My order number is WT297080 Just so that everyone reading this is aware that the response I received from Wavytalk customer service is completely false. They have not reached out to me at all. I received a response to this negative review because the public can view it. Wavytalk maybe you can submit my return solution here since you claim you have responded to every email from me. I would think you would go out of your way to resolve this issue if you are actually not avoiding me. this is ridiculous. I cannot use this $300 product and simply want a refund just as you easily explain on your website.

I have a 6 week old wavytalk mask that quit working . They requested I send in a video ( I did ). No one has got back with me on this . Phone number out of service . No customer service to help you cannot talk with anyone. I am not recommending them .

They don’t respond to messages. I’ve messaged twice asking when the Wavytalk cool pencil will be in stock as I don’t want to ‘pre order’ all I’ve received back was an automated email saying ‘one of the team will get back to you soon’ this was on 9th & 16th August, and I’m still waiting. I did leave a review on their website but I assume as I only gave 1 star they decided not to publish it. I certainly don’t feel confident in ordering from them.