WaterpikReviews of waterpik.com

Bought this because the depth was 3.8 inches according to the website. With cord and flare it’s over 5 inches. It won’t fit in my cabinet. Received today but Amazon won’t let me return it. Waste of money because some fool at Waterpic can’t use a measuring tape.

I originally left a one-star review for this company due to how Brittany handled my situation. After filing a complaint with the BBB I got a call back from Madeline G and she was very, very helpful. How she handled this and came to a great resolution is how it should have been dealt with to begin with. Due to Madeline G I've now put five stars. My original review is below: Not impressed with this company at all, A complaint was filed with the Better Business bureau this morning. My water pik while under warranty was leaking. 10 months ago. This company sent a replacement part and it still leaked. Then I was sent a new unit and that started to leak a few days ago. When I explained this to Brittany on the phone earlier today she seemed very disinterested and completely unwilling to help. To me this is not how a business should conduct itself. Zero ethics and they take no responsibility for a faulty part that they have designed and sell. Be careful if you intend to deal with this company.

The new Waterpik Model WP-580 flosser is nothing like as good as the old one I bought a couple of years ago. This new one leaked like a sieve and only had about 50% of the water capacity of the old one, and lower water pressure as well. It went back and I bought a cheapo Chinese one for 1/5th of the price which seems just as good as the original Waterpik - save your pennies!

I really wanted to like this product because when it works, it actually does a decent job cleaning between teeth and improving gum health. Unfortunately, the build quality and long-term reliability completely ruined the experience for me. After only a few months of normal use, the unit started having problems with inconsistent pressure and occasional leaking around the reservoir area. The charging connection also became unreliable, which was frustrating considering how expensive these devices are compared to other oral care products. For something designed to be used daily, I expected much better durability. Customer support was polite at first, but the warranty process became unnecessarily complicated. I had to repeat the same information multiple times, wait days for replies, and still didn’t get a clear solution quickly. It felt like they were more focused on technicalities than actually helping customers resolve the issue. The idea behind the product is good, but the quality control and after-sales support need serious improvement. I can only give 2 stars because the performance is decent when the device actually functions properly.

It is clumsy to hold. Difficult to fill the water tank. The brushes are too soft. I am better at wishing dental oral wash vigorously in my mouth. I wouldn't recommend it, a waste of money.

Title: Failed twice in months – warranty process a nightmare Two units failed in quick succession — first within 3 months, second within 6 months. While within Amazon’s return window, the return was easy and efficient. Once outside Amazon’s period and dealing directly with Waterpik (Church & Dwight), the warranty process became a months-long ordeal. I was told a replacement had been shipped and “returned to sender,” yet no tracking number, carrier details, or evidence of delivery attempt were ever provided — despite repeated requests and confirmed address details. If you are outside Amazon’s return window, be aware: the warranty process is extremely frustrating and unresolved in my case after nearly 4 months of weekly emails.

I recently reached out to Waterpik regarding the end-of-life disposal of my device, specifically looking for a manufacturer reclamation program. In 2025, it is standard practice for competent electronics manufacturers to take responsibility for the hazardous materials (lithium-ion batteries) and precious metals they introduce into the market. I was shocked when Waterpik customer support informed me that the company has no reclamation program and expects customers to simply offload this hazardous electronic waste onto their local municipalities. This policy—or lack thereof—is not just disappointing; it is negligent. It signals a profound incompetence and ignorance at the senior leadership level regarding the circular economy and modern sustainability standards. While other companies (like Panasonic) are actively reclaiming materials to close the loop on production, Waterpik is operating on an outdated, lazy "take-make-waste" model that externalizes their pollution costs onto the public. A water flosser may clean your teeth, but a company that refuses to clean up its own mess does not deserve your money. I urge consumers to withhold financial support from Waterpik until they take the consumer product lifecycle seriously and implement a responsible reclamation program.

Do not buy Waterpik flossers They do not last long - maybe a year even with limited use . Motor fails. Had experience and with more than one, after second and third you learn it’s no Fluke Respectfully Robert Serpico 515.406.2802