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Waterpik (waterpik.com) has 70 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Melman
Purchased Waterpik Flosser and reported via email and warranty form that pressure button was loose. Supplied video clip showing fault. Warranty claim rejected without even receiving Flosser back to inspect properly. So returning for refund at my own expense. Customer Service Rep, Marcin, was not helpful, and to be honest was rude and abrupt. I seemed to be an inconvenience... AVOID using this company direct, and even via other sellers as product cannot be trusted...
s.
Bought a waterpik because my dentist recommended it and handed me a pamphlet with coupons. He was probably paid to advertise it. It lasted JUST longer than the warranty. Seems like the motor died. And of course it is not repairable. I bought another brand as a replacement.
Aaron
Nothing really wrong with the unit but you can only buy replacement parts online at their store and have to pay for shipping. You can buy the water flossers everywhere but not the parts.
jenny P.
I purchased a $130 water flosser from Amazon, the brand is waterpik sidekick. In 32 days, the motor stopped working. Amazon advised me to email customer service of waterpik. After a lot of back and forth emails, they sent me other small parts in different shipments, they were not what were broken. Their customer service finally sending me a new unit. It only 23 days, broke again with motor not working. I emailed and offered to send back. Madeline(the special rep) emailed and wanted to send a "replacement unit". Why do I take the notorious bad produce. I went to post office and told the post office staff never let the package arrive on my property. Waterpik is an un-ethical company.
gabe C.
Every Waterpik I've ever owned broke down completely within half a year of buying it, and usually within two months; I think they have to be designed to die as soon as they possibly can, in order to encourage you to go back and get a replacement.
Guglielmo Abdel L.
I own a ION Cordless Water Flosser. I bought it a year and a half ago for around 250$. The product is decent; however, the Customer Service is an absolute disgrace. Horrible experience. During a move to a new place, I lost the power supply. 3 weeks ago I contacted the support via the website, asking where to buy a replacement. Mind you: I didn't ask for a free replacement. After a week of no response, I sent another support request, still via the website. Another week passed with no response from support, so I contacted them via WhatsApp. The response via WhatsApp is appaling: they told me there is no replacement, and there is no option for me other than buying a new flosser. So 250 dollars litterally, down the drain.
Z. S.
Toller Kundenservice. Auf meine Beschwerde wurde sofort reagiert, innerhalb kürzester Zeit hatte ich ein Austauschgerät.
Alan E.
waterpik the devices work well but and there is a but. the travel units have a bag to store them. the problem with the bag as we'[ve discovered on a road trip is that the unit turns on if a bump in the road moves the unit . it needs a hard case like an Oral B toothbrush. the ion professional has a different problem, the magnetic holder dies after a few years and of course the warranty runs out at 3 years. They say that they cant help you after that.
