WaterpikReviews of waterpik.com

Toller Kundenservice. Auf meine Beschwerde wurde sofort reagiert, innerhalb kürzester Zeit hatte ich ein Austauschgerät.

I originally left a one-star review for this company due to how Brittany handled my situation. After filing a complaint with the BBB I got a call back from Madeline G and she was very, very helpful. How she handled this and came to a great resolution is how it should have been dealt with to begin with. Due to Madeline G I've now put five stars. My original review is below: Not impressed with this company at all, A complaint was filed with the Better Business bureau this morning. My water pik while under warranty was leaking. 10 months ago. This company sent a replacement part and it still leaked. Then I was sent a new unit and that started to leak a few days ago. When I explained this to Brittany on the phone earlier today she seemed very disinterested and completely unwilling to help. To me this is not how a business should conduct itself. Zero ethics and they take no responsibility for a faulty part that they have designed and sell. Be careful if you intend to deal with this company.

Sad to see the poor reviews here - My experience is, that their water jet flosser is excellent and has made a day and night improvement to my oral health, especially the gums. But also that my unit had a fault.. and I know that these type of products regardless of brand tend to die.. likely due to electricity and water - but after only a few back and forth emails on trying to fix it, Waterpik sent me a brand new unit for next day shipping. Customer service were not only very friendly and polite, but clear and reasonable - this was all months after my original purchase.. I didn’t expect a good experience with after-sales. The new unit has been going strong for months and am extremely happy. Couldn’t be happier.

Excellent customer service. Very pleasant and helpful. They stand behind their products. They were going to send me a replacement part and were not sure that would work. Was pleasantly surprised When I received a new unit and it was out of warranty. Superior company!

Die Munddusche Waterpik WP-100E ist sehr langlebig (5 Jahre Betrieb) und qualitativ gut. Ersatzteile sind weitgehend verfügbar. Ein Ventil Kleinteil wurde mir kostenfrei zugeschickt. Das nenne ich nachhaltig.

Excellent customer service! I have been using a Waterpik flosser for 4 years. The company has excellent customer service! When the first one failed, just 3 months shy of the 3 year warranty, they were very quick to send me a new unit (not refurbished) at no cost and no shipping! My only complaint is that the replacement unit does not have ANY warranty at all and it failed in less than a year. I would have expected at least a one year warranty. I did get a $5.00 mail-in rebate. It is very convenient that you can communicate with emails - No chat (I don't type well at all) and no stupid bots or Ai!

I have been using Waterpik flosser for over 10 years. The company had excellent customer service! It is very convenient that you can communicate with emails and there is a prompt reply in 24 hours.

Had a problem with a broken pivot ball plastic guide on the arm of my handheld shower. Immediately sent a new one out under their warranty. Best customer service I have ever had to deal with. Thanks very much