WaterpikReviews of waterpik.com

I own a ION Cordless Water Flosser. I bought it a year and a half ago for around 250$. The product is decent; however, the Customer Service is an absolute disgrace. Horrible experience. During a move to a new place, I lost the power supply. 3 weeks ago I contacted the support via the website, asking where to buy a replacement. Mind you: I didn't ask for a free replacement. After a week of no response, I sent another support request, still via the website. Another week passed with no response from support, so I contacted them via WhatsApp. The response via WhatsApp is appaling: they told me there is no replacement, and there is no option for me other than buying a new flosser. So 250 dollars litterally, down the drain.

waterpik the devices work well but and there is a but. the travel units have a bag to store them. the problem with the bag as we'[ve discovered on a road trip is that the unit turns on if a bump in the road moves the unit . it needs a hard case like an Oral B toothbrush. the ion professional has a different problem, the magnetic holder dies after a few years and of course the warranty runs out at 3 years. They say that they cant help you after that.

I really wanted to like this product because when it works, it actually does a decent job cleaning between teeth and improving gum health. Unfortunately, the build quality and long-term reliability completely ruined the experience for me. After only a few months of normal use, the unit started having problems with inconsistent pressure and occasional leaking around the reservoir area. The charging connection also became unreliable, which was frustrating considering how expensive these devices are compared to other oral care products. For something designed to be used daily, I expected much better durability. Customer support was polite at first, but the warranty process became unnecessarily complicated. I had to repeat the same information multiple times, wait days for replies, and still didn’t get a clear solution quickly. It felt like they were more focused on technicalities than actually helping customers resolve the issue. The idea behind the product is good, but the quality control and after-sales support need serious improvement. I can only give 2 stars because the performance is decent when the device actually functions properly.

So sad, I bet I’ve had 4 or 5 over a five year period, all have failed in less than 6 months. I baby the unit, keep it clean, etc. just stops, either the brush or water flosser.

Ich habe eine kabellose Waterpik Munddusche vor 4 Jahren gekauft. Nach 23 Monaten war sie defekt und wurde von Waterpik im Rahmen der Garantie ersetzt. Das gelieferte gleiche Ersatzmodell war nach 25 Monaten jetzt defekt. Garantie ein Monat abgelaufen. Meine Erfahrung: Die Funktion der Geräte ist gut, die Qualität das Gegenteil.

I loved the product, my waterflosser made by water pick. Until I was rinsing it and out of the handle comes black and green and mushy gook!, I wish I could send pictures, I was so disgusted. so I thought maybe it was just in the handle so I unscrewed it and went into the inside and every where on the inside that was the mechanics of it that’s where it all of the Gook was coming from. I don’t know if the mechanical part has anything to do with the water that goes in my mouth. but I’d like to know if this is normal water pic email me!!!!!!!!!

I have had two of the mains powered flosser with separate tank. Both lasted less than two years. The hose became brittle and leaked on both. The second one despite never being moved from our vanity unit developed a crack in the tank. Gave up and just bought another brand for half the price which works just as well

I ordered a water pik brush w/ flossing. I ordered based on name brand & pricing. It arrived & sorry to say the brush head is very small. I contacted the company who informed me I wasn't first to complain about size of brush head. Offered me to "purchase" a larger brush head. Since company had prior complaints about size of brush head & they enlarged it, why wasn't it now available in the newest purchase? I believe the company should send me the newer brush head @ no charge since they even admitted others have complained about brush head size. I should NOT have to purchase it when I just purchased the product.