WatchCo.comReviews of watchco.com

Response from WatchCo.comAug 5, 2015

Awesome to hear, Mark! Thanks for choosing our company!! :)

Response from WatchCo.comAug 2, 2015

Thanks so much, ronen!! Glad we got this all taken care of for you, and we appreciate the kind words. :) Can't wait to do business with you again in the future!!

Response from WatchCo.comAug 2, 2015

Fantastic to hear, Travis! Enjoy the watch!! :)

Response from WatchCo.comJul 27, 2015

Thanks, Sam! We're very happy you chose our company as well. :):):)

Response from WatchCo.comJul 26, 2015

That's fantastic news, Selma! Glad to hear he's enjoying the watch--thanks so much!!

Response from WatchCo.comDec 6, 2016

We're thrilled we could get this taken care of for you, Kerem--thanks so much for your kind words!!

Response from WatchCo.comNov 24, 2016

I'm very sorry about the frustration you've experienced on this order! I only saw one email from you that you sent to us Saturday morning. Customer service replied to it on Monday as soon as they reopened. Also, the type of shipping you chose, First Class Mail International, only tracks when we ship it out and when it is received by you. It usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. According to the tracking, USPS tried to deliver your package twice on July 13th, but no one was there to accept it. That was nine business days after you placed the order which actually was in the quoted time frame as well. That said, we'd love to make it up to you so your experience was a pleasant one. Can I refund your order completely and you keep the watch with our compliments? Just let us know. All we ask is that you reconsider your review. :) Thanks for choosing us, Mattie!

Response from WatchCo.comJul 20, 2015

Hi JESUS, I'm sorry that you never received the package we sent you! We filed a claim with USPS as soon as we could, and let you know that the item was out-of-stock after you had got back to us to let you know that you wanted the item reshipped instead of refunded. Is there anything we can do for you that might help you reconsider your review? We'd love to send you a watch even though we refunded your order in full--just let us know! Thanks, again!