WatchCo.comReviews of watchco.com

Response from WatchCo.comDec 2, 2016

Thanks so much! We're glad to hear. :)

Response from WatchCo.comNov 30, 2016

Hi Chuck, I'm sorry to hear! I noticed that you placed this order yesterday afternoon and chose ground shipping, a time frame we list on the checkout page as 3-4 days. Can you help us understand better when you thought you would have the band? Thank you! The Watch Co

Response from WatchCo.comNov 30, 2016

Hello paige, Excellent to hear--thanks, again!! Thanks, paige! The Watch Co

Response from WatchCo.comOct 10, 2016

Fantastic news, Colin! Sorry that it took two packages to get you the watch, but we're happy to to hear you have it now--thanks, again!!

Response from WatchCo.comAug 25, 2016

That's awesome to hear, Robert! Thanks for choosing our company!

Response from WatchCo.comJan 10, 2017

Hello mark, I sincerely apologize for any confusion caused on this order. Can you forward us the emails you said you did not receive a response to? We do not have any emails from you that were not promptly answered. We also sent out an order confirmation email and a shipping confirmation email to the email address you provided. Did they end up in your SPAM folder? Also, the type of shipping you chose, First Class Mail International, usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. According to the tracking, your order was delivered within that time frame. Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to any of the emails or voice mails we have left. Thanks, mark!

Response from WatchCo.comJan 27, 2017

Hello Stephanie, Yes, your order was automatically canceled by your credit card company because it was red-flagged. As soon as we got notice from them, we contacted you right away. I do not know why you did not receive a notice from them on it though. We contacted them for an explanation, but they cited privacy reasons as to why they could not divulge that information to us and only to the card holder. If there's any way that we can improve this negative experience for you, please let us know so we can make it happen! :) Thanks again! The Watch Company

Response from WatchCo.comOct 12, 2016

Excellent to hear, Steve! Sorry that the courier took so long to deliver it, but we're glad you finally got your order. Thanks so much for your business!!