WasserstromReviews of wasserstrom.com

Response from WasserstromFeb 26, 2015

Thanks for taking the time to fill out a "contact us" form and also give us your feedback on this survey. I was able to find out that the Edlund #2 Can Opener is the item you ordered and the item we shipped. I understand you contacted our inside sales team to tell them you didn't receive the base for the can opener. This item doesn't come with the base which we state in the product description. The inside sales person offered to return the item you purchased or asked if you wanted to purchase the base separately. We have to assume from the survey response that you are not happy with those offers. We want to keep all our customers happy, so the inside sales person left you a voice message on 2/25/15 to say we would be sending the base at our expense. I apologize that you didn't feel we were being honest and hope that this will resolve any issues. Thanks for your order.