Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

New online banking system is horrible.

We were trying to get a morgage through this company sense January, it's now April, not to mention the very poor lack of communication but strung us along for months and couldn't even tell us a reason why we were approved! Before trying this company they told us they could let us know what we needed to do to ensure an approval... three months later they couldn't even tell us what was the issue with our credit to where we were not approved!! This company morgage is SO slow and so ineffective, wasted our time. I will never try this company again. Worst experience ever. On the plus the people seem friendly enough, but unknowledgable in every other aspect.

Friendly, courteous service

I had quick and courteous service from tellers to supervisors. I have had consistently great time and attention from the financial advisor, James Aoki, to prepare for the next phase of my life.

I've been a member since 1978. I've been a member through several mergers, and through periods of time when the policies and customer service weren't what I had come to expect. But the policies AND service have improved. I applied for a home equity loan a couple of weeks ago. Cynthia and Asif were both professional and courteous, and always followed up with me when I was out of contact due to my work. This was a great experience.

I'm new to this credit union and I love it already. Everyone is always so nice and happy to help me. I wish I found this back earlier. Thank you for your great service

They made it easy to set up an account and the staff was extremely helpful and friendly.

On February 1,2023 I went into the branch in 2700 N to make a payment on behalf of another member. I had been a member for 35 years but for personal reasons I am currently not a member. The clerk handling this transaction acted like I was trying to do something strange to her and informed me the “this is going to take a few minute.” Then I asked if they had a notary available. The older lady at the next counter looked me up and down and then said, “if you’re not a member it will cost you $3.00. I smiled and said I had $3.00. Was there someone available. The third clerk said she would send a request to the notary. (Thank you to her). After the first clerk finally finished my transactions I was told to have a seat and someone would be out shortly. I went into the notary’s office at the west end of the building. She was kind and professional and when I pulled out the $3.00. She asked what that was for. I told her the ladies up front made it perfectly clear I was not a member and HAD to pay her. She looked a bit surprised and said it wasn’t necessary. SHE was the only person who treated me with any respect. So for that reason, I’m glad I am no longer a member of Wasatch Peaks if this is how you treat someone coming into your establishment.