Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

**Updated to 3 stars. Lorna from Wasatch Peaks called to get this situation rectified. She was very helpful and had much better information than what I received at the branch or from my phone call to member services. Of course, they would have liked this review to be better, and I'm willing to change it. I would just say that Wasatch Peaks should do a better job of training tellers and call center personnel to either know the system better or know how to find better answers. *Original review: I would make this zero stars if it were possible. When Wasatch Peaks built a location in Plain City we decided to give them a try. We secured a loan for an RV and it went pretty smoothly. However, it's been nothing but ridiculous since. When we tried to get a personal loan, we were denied unless it was secured - despite our credit rating of 817. So we applied online to AFCU and received the loan that same day. Then, when we sold the RV and paid off the loan, we were told it would take 5-10 business days to get the title. After waiting for 11 business days, I called member services this morning and now the story is 10 business days for Wasatch Peaks to receive the title from the state, then they'll mail it to us. I asked if they could let me know if it comes in the mail today, but was told they don't know when the mail arrives. Customer service (member services) is really lacking! The sweet lady that purchased our RV can't register without the title, so she waits and waits while Wasatch Peaks seems to have zero accountability. They just blame it on the state. We have closed our account and will not be using Wasatch Peaks again.

I was sad to see that there is a charge to pay more than my note on my new car loan. It would be nice to have a feature that I could pay more when I have it. But a mi was informed it’s a basic ACH withdrawal and if I want a different amount I have to call. Seems a little old timey when offering competitive interest rates. I actually would have paid a higher rate to have the free flexibility to pay down my principal.

Ann Stewart: Indirect LO - I’ve never heard from her, ever. I’ve called multiple times, left VMs and emails. Coming from Mountain America CU as an employee and member, extremely disappointed in her and management should talk to her directly about her customer service, or lack thereof. Every time I’ve called in, I got a lovely lady who answered all my questions, and Landon Kimber was so helpful in setting up my auto payments for our new truck loan. I would of given a 1 star because of Ann, but Landon and the other lady brought it up to 3.

It is not easy to make a payment online. I can’t find anywhere to do it.

When I opened my account I was not told that there is a 3-5 business day hold on checks deposited for the first month no matter how much is available in the account.

They dont offer online loan payments, and charge a $10 fee to pay over the phone! The loan department people are nice though.

Not seeing the valued "perks" of a credit union. Your location in Ogden is a real plus.

Electriconic check deposits should not be blocked for a high risk account