Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

First of all its interesting that your sample starts out with "What went wrong this time". When I looked at some of your reviews, again it was interesting that you thanked those who were positive but those negative were to me bluntly told "Please email us with more information". One of my pet peeves is when a businesses advertising seems to be opposite to their actual product or service. Wasatch Peaks seems to be falling into that category.

We were trying to get a morgage through this company sense January, it's now April, not to mention the very poor lack of communication but strung us along for months and couldn't even tell us a reason why we were approved! Before trying this company they told us they could let us know what we needed to do to ensure an approval... three months later they couldn't even tell us what was the issue with our credit to where we were not approved!! This company morgage is SO slow and so ineffective, wasted our time. I will never try this company again. Worst experience ever. On the plus the people seem friendly enough, but unknowledgable in every other aspect.

I financed through a dealership and loan was written through Wasatch Peaks. I never received any correspondence from them and called to get loan information. It just happened to be on the day my first payment was due. I had to pay to use a debit card to make sure my payment was on time even though I never received any information as to how to make my payment. I got a satisfaction survey before I got any other information from them.

My dad needed a decent vehicle, he asked my husband to help find him one. He lives down south, in order to do that he needed to come up here to us. We live in Clinton this is almost a 200 mile drive for him. He is older and not good with technology as most elderly people are. The auto dealership hooked us with Wasatch Peak Credit Union for financing. I made his payments always on time and paid over the amount due. His loan was paid off early! First of all they wanted him to pay interest on a loan that was paid off early! Second a year later he has NOT received the title for the vehicle! Blaming it on a mailing issue. He has a PO Box that has never changed. We have called several times. He has made special trips to try to resolve the matter. And still here we are. When he had me talk to the lady because he couldn't hear on the phone she was very rude! At this point I am not sure what to do now. We would just like the title for the vehicle that was paid for! Very disappointed with their service!

I had dealings with the West Haven branch in the past, for business, and I loved the crew there. When I was emerging from bankruptcy and an unemployment stretch last year, I decided to give you a try. I understand that someone fresh out of bankruptcy will have a hard time re-establishing credit, and informed the receptionist I knew it would be difficult. I already had a savings account with Ally, and had tried to open a checking account there too, but was denied. Wanting something local, for ease of access to my money, I tried this branch. When I tried to open a checking account, the receptionist helping me just looked over something on the computer, with this scowl on her face. I asked if there was something still hooked to me from the bankruptcy, but the response was, "not at this time, try again in six months." This was kind of off-putting, but with bankruptcy, I expected issues. I had visited the branch one other time when my ATM card arrived. The crew seemed happier but seemed annoyed that I was interrupting their conversation. There was something wrong with the system at the branch, and the card was never activated. Somewhat annoyed, I tried GoldenWest, where I had an account before my bankruptcy. I was told that I had an active ChexSystems report, and it should have vanished in the bankruptcy. "Talk to your attorney, it was probably an oversight." With the problem now fixed, I took my business there, with the checking account, secured Visa (since converted to a standard Visa), and smiling staff. I'm happy now, and with the help of the GWCU, my credit is improving. Sorry.

Very concerned with skills regarding selling a vehicle with a Wasatch Peaks loan. I let branch know I was planning to sell the vehicle, cashed a CD (& was penalized for early withdrawal) to pay off the loan on 2/11/2020 to gain title making the vehicle easier to sell. Branch manager told me title would be sent to me with in 7-10 days. Sold vehicle on 2/17/2020, informed buyer I expected title no later than 2/21/2020. Title was not received on 2/21/2020.Buyers waiting to pick up vehicle. Called Branch manager & was told title process had been delayed by mistake but a Bill of Sale would allow buyer to register vehicle. Gave Bill of Sale & email from branch mgr stating lean was released on 2/11/20 however the DMV would not provide buyer with temp registration due to what ever Wasatch Peaks title information showed on their computer database. Branch mgr then referred me to WP main office person who processes lean releases/titles. The buyer was able to get a Temp registration today 2/26/2020 however after my conversation with the WP title person and the buyer it's obvious there are still issues with when the title will be issued and in who's name it will be issued. The WP person is saying the Title will be issued in my name (seller )by Friday 2/28/2020 & delivered by courier to Branch at which time I will be notified to come get title, sign it and present it to buyer. The buyer is understanding from the DMV they should receive the title in their name. This has become very frustrating. I hope you will check into this and find out how WP has created this problem and fix it. Based on my survey comments Wasatch Peaks contacted me and explained their process, the mistakes made and actions to rectify the problem. The buyer has now received the title. I appreciate the response and actions taken as a result of this survey option.

the app isn't very good or advanced.

If I call to talk to a representative it takes 5 to 10 minutes to talk to someone. Ever since you bought out Weber credit union I’ve been disappointed with service