Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

I have been with Wasatch Peaks for over 12 years. They have great staff who are always willing to go the extra mile. Their loan officers are quick and thorough with extensive knowledge on what products worked best for me. I would definitely recommend. They recently updated their online banking applications and I’m very impressed with the product. It’s user friendly and I'm able to see my business accounts under one login. I just toggle between my business accounts without having to login to each separately.

I've been a member for over 13 years now. I love how quickly they get me my loans and always with the best rate in town. The staff is always so friendly no matter which branch I visit. I wouldn't go anywhere else.

I love Wasatch Peaks Credit Union. I’ve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.

Very cooperative staff and handle the complaints in a well behaved way! Thankyou

This branch doesn’t even offer the ability to do wire transfers online like EVERY other bank. So I had to go in on a Friday to initiate the wire transfer in person like it’s 1980, and they failed to input the information I provided them correctly. Thanks Alex, now my wire transfer won’t arrive until Monday morning, and my Aunt Carol will have to hop around in pain with a broken leg because the money I sent for a scooter won’t arrive in time. You’re the best.

Unable to sign in. Says I don't exist.

**Updated to 3 stars. Lorna from Wasatch Peaks called to get this situation rectified. She was very helpful and had much better information than what I received at the branch or from my phone call to member services. Of course, they would have liked this review to be better, and I'm willing to change it. I would just say that Wasatch Peaks should do a better job of training tellers and call center personnel to either know the system better or know how to find better answers. *Original review: I would make this zero stars if it were possible. When Wasatch Peaks built a location in Plain City we decided to give them a try. We secured a loan for an RV and it went pretty smoothly. However, it's been nothing but ridiculous since. When we tried to get a personal loan, we were denied unless it was secured - despite our credit rating of 817. So we applied online to AFCU and received the loan that same day. Then, when we sold the RV and paid off the loan, we were told it would take 5-10 business days to get the title. After waiting for 11 business days, I called member services this morning and now the story is 10 business days for Wasatch Peaks to receive the title from the state, then they'll mail it to us. I asked if they could let me know if it comes in the mail today, but was told they don't know when the mail arrives. Customer service (member services) is really lacking! The sweet lady that purchased our RV can't register without the title, so she waits and waits while Wasatch Peaks seems to have zero accountability. They just blame it on the state. We have closed our account and will not be using Wasatch Peaks again.

I can't get the new site to work. It won't even load. I'm 78 and not really savvy in a lot of applications. It was fine like it was. Please email me more detailed instructions. Or, can I just come in and have one of you help me through the process?