Warrior WinchesReviews of warriorwinches.com

NEED A COPY OF MY INVOICE.

I received a remote that was damaged during shipping. They sent me another one out quickly. Works amazing. Great customer service

Communication was bad, and you guys need to have someone answer your phone yet again. They claim to have phone issues but as of today July 11, 2024 no one answers. On July 1, 2024 I ordered a winch as you can see the order below. As of today still do not have a winch on my trailer. Seems as if they were quick to take my money but careless about a good freight company. Not sure what is going on but never seen it take 11 days to get a package from Euless, Texas to Arizona. Unhappy Customer!! $1,499.99 Order totals Subtotal $1,499.99 Shipping Free Taxes $126.18 Total USD $1,626.17

Great company

You sent us the wrong replacement winch cable we have been trying to get a hold of somebody for the last week. I’ve left a couple messages, but not received a call back has been my worst experience with you guys so far.

I took down my 1-star review to give Warrior Winches a chance to fix their mistakes, but my experience has been disappointing. Despite weeks of emails and delays due to their customer service negligence, I'm still facing issues that negatively impact my business. Initially, it took three emails and a week to get information on a replacement motor, which turned out to be the wrong fit due to a lack of guidance. Eventually, I received and installed the correct motor, only to discover the gearbox was fried on my two-and-a-half-year-old 20,000 lb winch. They recommended I purchase a stronger 25,000 lb winch, which I did for $3,000. The new winch arrived damaged, with a smashed control box. I had to install it using parts from my old winch to avoid further delays, despite the risk. They agreed to replace it but required me to return it in the original packaging, which I no longer have, and the process would take weeks. I can’t afford more downtime or the $6,000 outlay to buy another winch before the refund. After paying for a brand new winch, I shouldn't be facing these challenges. Warrior Winches needs to improve their customer service and quality control. Update, U haven't done anything so far to resolve my issue I had to repair this winch myself with an old control box so I can use it, and then again when you sent the new control box. This is an extra expense on top of the winch price.

Easy installation. Really like the rope vs. wire cable. Pulls old cars in the enclosed trailer easily. Great winch

So horrible I just took it off and put another on. You have zero customer service and are these ment to just throw in the scrap pile when they quit working. No shops to work on them. Harbor freight has better customer service