Joshua N.
Remote would not connect
Remote would not connect, they have no way of communication but through email, and when you finally get emailed back then they need a video to prove it don't work, then they want me to pay for shipping back to them on a item that I bought from them that does not work Shitty customer service, and where I'm from we always thrive to make the customer happy. Do better
Response from Warrior WinchesOct 13, 2026
We’re sorry to hear that you’re unhappy with your experience. We ask customers to provide a video of the issue to help our team identify the fault and determine the most appropriate solution as quickly as possible. In this instance, you requested a refund but declined to provide a video to allow us to diagnose the reported issue with the remote. We also asked questions relating to the reported fault, which remain unanswered. These questions are relevant to the diagnosis process and are intended to help us identify the issue accurately and reach a resolution as quickly as possible. As a video was not provided, we were unable to diagnose the fault. We therefore offered the option of returning the item under our 30-day no-quibble guarantee. However, returns under this guarantee require the customer to cover the return carriage costs. Our aim is to resolve customer issues fairly and efficiently, and we ask for the opportunity to investigate reported faults so we can determine the most appropriate next steps. We appreciate your feedback and will take your comments on board.