Warrior WinchesReviews of warriorwinches.com

Response from Warrior WinchesOct 12, 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating, and we appreciate your comments regarding the challenges of communicating online, particularly for customers who may prefer speaking to someone directly. We understand that online communication is not always convenient for everyone. We would also like to reassure you that our web and email enquiries are answered by real people, and we do our best to respond to customers as promptly as possible. Having reviewed our records, we can currently see one conversation from you, with your first message answered within 30 minutes and your follow-up answered the following day. Could you please let us know if you contacted us using a different email address, so we can investigate whether any other messages may have been missed? We also appreciate your feedback regarding the instruction manual and will take this on board as we look for ways to improve the information and guidance we provide to our customers. If there is anything further you need assistance with, please email us at [email protected], quoting your order number, and our team will be happy to help.

Response from Warrior WinchesSep 3, 2026

Thank you for your feedback! We’re delighted to hear that you were thrilled with your Warrior Winches purchase, that the product arrived quickly, and that you’re so happy with the quality, installation and performance. We have to admit, we’re a little puzzled by the 2-star rating given the overwhelmingly positive comments in your review! 😊 If you feel your experience deserves a higher rating, we’d really appreciate it if you could consider updating your review. Either way, thank you for choosing Warrior Winches and for your recommendation — we’re very pleased to hear you have no regrets and are enjoying your winch!

Response from Warrior WinchesJul 22, 2026

Thank you for your feedback. We apologise for the initial packing error and appreciate you bringing it to our attention. We were notified of the missing remotes on July 7, investigated the issue immediately, and dispatched the missing items on July 9. Tracking details were then provided on July 10. We understand your comments regarding speaking to a live person. In this instance, however, we don't believe a phone call would have resulted in a quicker resolution, as we acted as soon as we were made aware of the issue and processed the replacement shipment as quickly as possible. We appreciate your patience and are pleased we were able to get the missing items to you.

Response from Warrior WinchesJul 1, 2026

Thank you for your feedback, we are sorry to hear you are not happy with your winch. Please email us at [email protected] and include your order number and we will do our best to resolve this for you. Thank you

Response from Warrior WinchesJun 4, 2026

Thank you for your feedback and for acknowledging our prompt communication and shipping. We're sorry to hear about the issues you experienced with your winch. We would like to clarify that the order number associated with this review relates to a control box assembly rather than a complete winch unit. We are also unable to locate a purchase for the winch described in your review within our system. As Warrior Winches launched in 2023, we cannot see any previous orders under your details that would allow us to verify the purchase date, product specification, or warranty status of the unit in question. While the winch range carries a 5-year warranty, the information provided in the review does not allow us to determine whether the product is covered. In addition, no details have been provided regarding usage frequency, operating conditions, or maintenance history, all of which can have a significant impact on the lifespan and performance of electrical and mechanical components. We take product quality and customer feedback seriously. If you would like us to investigate this matter further, please contact us at [email protected] with proof of purchase, the winch model, and any additional information you may have. We will be happy to review the details and look into this for you. Thank you again for taking the time to share your experience.

Response from Warrior WinchesApr 4, 2025

Hi thanks for your comments could you please send a picture of your control box to [email protected] and we will resolve your issue as soon as possible

Response from Warrior WinchesOct 16, 2024

Thank you for your feedback please provide details of the blemishes and packaging by sending photographs to [email protected] we will look to rectify this as soon as possible